Not Again!
Listen Up by Lukas Kendall
We had one of those weird outtages where the ordering
forms would not work over the weekend. We have since corrected the
problem, which was caused by a difference in the new high-powered dedicated
server we just moved to at our hosting company. Are you interested in the
arcane technical reason why the error occurred? Here's what my webmaster
tells me:
The problem arose from the fact that the new server, since it is
so much faster than the old one, accesses the database much quicker. I
had a situation where I needed to do something to the database twice in
a row, back-to-back. The system was so fast that it was trying to do the
second thing before the first had finished, thereby causing the database
to be "locked." I corrected the problem by forcing the system
to completely finish the first thing and terminate the database connection
before moving on to the next.
Wow. Anyway, all clear. The order
form works fine now.
HOWEVER, if you placed an
order over the weekend you might have gotten a weird error message or some
other odd behavior that made you feel bad. I know because people wrote
me telling me this happened.
SO:
If you placed an order between last Thursday and yesterday,
AND
You did NOT get an order confirmation email -- repeat, did NOT
get a confirmation (because if you DID that means your order
is fine -- I promise! -- and you will drive me insane if you write now)
AND
You have NOT ALREADY written me -- in which case I am personally
taking care of you --
THEN PLEASE EMAIL: Lukas@filmscoremonthly.com
Send me your name, address and what you ordered and I'll check the orders
and I will personally correspond to take care of you.
Whew. Why this always seems to happen when we announce
a new CD is beyond me, but I have a terrible feeling that people tried
to order The
Omega Man and had a hard time and it breaks my heart.
I await your emails and thank you incredibly for your support and patience.
Problems like these I'm sure plague all small companies but we care about
our customers and I, the owner and founder, will email with anyone necessary
so that nobody has a bad experience with us.
Thanks!
-LK
| 
