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They just suddenly changed, no info about it, started suddenly they full prices listed policy and caused another massive expensive and major head-ache to all their EU customers.
I'm not sure if they did inform customers of the changes, however as I've said before the move towards releasing box-sets along with their shipping practices would indicate that they are focusing on the U.S. market rather than the world outside of the States.
Undoubtedly... I hate to jump on the varese hate bandwagon, I’ve bought and enjoyed hundreds if not more of their cds over the years, but the overall service has dropped so far below all the other labels recently it’s hard not to grumble. I’m well aware this is not a conscious thing and I understand how hard everyone works there so I’m very much hoping this is only a temporary blip for such a great label.
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Do you currently have a cost effective European distributor we can order directly from instead?
None. They used to have Colosseum Schallplatten, but they went out of business in 2015. What is this processing charge that you were taking about?
In the UK Royal Mail add a £7 or £8 processing fee (cant remember the exact figure) on top of any customs charges, no matter how small! I ordered from Colosseum a few times many years ago but it was always much more expensive than ordering direct from Varese in the States. Naxos is a huge global label, is there no way they can ship orders direct from Europe? I love getting CDs but if it does become possible for the labels to acquire download rights in the future it seems the only way to keep this viable for international buyers.
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I'm really not trying to pile on Varese, as stated above I'm incredibly grateful for all of the amazing releases I've been buying from them for over 20 years, so Peter please do take this as honest feedback and pass it on if you can.
Varese titles are available from other retailers but are $5 more expensive as they don't supply them wholesale to Movie Music, Intrada etc. I believe they're the only label to do this. Perhaps they could allow third parties to sell them for the same rate to help us out a bit on this? That said the $5 surcharge is still a lot less than the charges we would incur ordering directly from Varese.
This never really bothered me in the past as in general I do like to order straight from the label if possible to support them directly. That said I do sometimes order some La La Land, Kritzerland, MMM etc as part of an Intrada order to save on shipping. Unfortunately the bottom line is this will all cut down massively on the Varese titles I order, probably limited only to those I deem as absolutely essential.
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Jacky, I've been following your posts on this absolutely terrible transaction of yours. Through no fault of yours, this has ended terribly for you, and I'm sorry. This exemplifies HORRIBLE CUSTOMER SERVICE from Varese, they should have 'eaten' their loss, apologized, and however and by whatever means necessary, 'made this right for you', which they did not. I personally had a problem at Intrada this year with a 'big box set' of something. Though no fault of mine and definitely, NO fault of theirs, they fixed the problem very quickly. I was extremely thankful to them for helping me out, and their customer service was and remains beyond magnificent! Varese isn't even in the same universe of customer care.
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