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How fast is your internet?
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Its probably your internet speed. I had issues before i upgraded to faster internet
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Try running a speed test at various intervals during the day, it's possible it may differ at various times.
Also you say you have 11 or 12, and Netflix requires 8. If bandwith is used for anything else while watching it can go quite fast.
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I have a Mac and watch Netflix through an Apple TV and have the same issues you do. Like most have suggested, run some speed tests during various times throughout the day. There are some timeframes when I can't stream anything because it's just a high-traffic period.
I don't know what my average connection speed is off the top of my head, but we did just have AT&T check our system (inside and outside our home) and were told that even if we upgraded to AT&T's top of the line Internet package it would have no effect on our connection speed because the infrastructure in our area doesn't support it (yet).
I've noticed that our picture quality varies depending on the time of day for the most part. Sometimes it can look VHS-ish, other times it looks perfectly fine. Good luck! 
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I've had both streaming and mail service through Netflix for many years, and while I've had little problem with their picture quality, I would often go weeks, sometimes even months, without streaming anything. Last week, after not using it for about 2 weeks, I had so much trouble getting it on my big TV (even after having to change my password by email), I got fed up and cancelled the streaming service, which is, at best, quite limited anyway. Enough already!
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