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Posted: |
Aug 11, 2014 - 12:12 PM
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By: |
dragon53
(Member)
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I need some input regarding a FedEx delivery problem. Last Friday, the FedEx driver left an ebay package ($114 value) at my door. Because the seller didn't require a signature, the FedEx driver left the package at the door, and it was apparently stolen. I don't have the package. I contacted the seller who told me it's not their fault. The FedEx driver stopped by today, and he said he left the package, knocked on the door and saw someone open the door and pick up the package. I told him I didn't pick up the package, and I don't have it. He told me to call FedEx. I called FedEx and was told they put a tracer on the package and will call me back tomorrow. Assuming the package isn't found, I was told to ask the seller to file a claim with FedEx for reimbursement. However, since the seller didn't require a signature, the chances of reimbursement aren't good. So, any suggestions on my next step?......(i.e., if I escalate my claim with ebay, under the circumstances, what are my chances of reimbursement?).
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Posted: |
Aug 11, 2014 - 1:19 PM
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By: |
Francis
(Member)
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I need some input regarding a FedEx delivery problem. Last Friday, the FedEx driver left an ebay package ($114 value) at my door. Because the seller didn't require a signature, the FedEx driver left the package at the door, and it was apparently stolen. I don't have the package. I contacted the seller who told me it's not their fault. The FedEx driver stopped by today, and he said he left the package, knocked on the door and saw someone open the door and pick up the package. I told him I didn't pick up the package, and I don't have it. He told me to call FedEx. I called FedEx and was told they put a tracer on the package and will call me back tomorrow. Assuming the package isn't found, I was told to ask the seller to file a claim with FedEx for reimbursement. However, since the seller didn't require a signature, the chances of reimbursement aren't good. So, any suggestions on my next step?......(i.e., if I escalate my claim with ebay, under the circumstances, what are my chances of reimbursement?). Well since you never received the package and it is lost, it's not your responsibility. I'd demand to be reimbursed and provide the seller with as much info he or she needs to try and get a claim with FedEx. FedEx is obviously in fault here as I am sure it is not customary to leave a package in front of the door, signature or not? Over here, if you are not home, they will try with the neighbors and leave a note in your mailbox or simply leave a note stating when they will return or where you can pick it up. If you paid via paypal (or creditcard with insurance), file a dispute to make sure you get your money back.
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