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Register General Discussion • Trading Post • Non-Film Score Discussion  Profile • Preferences • Community Rules • Help/Contact • Search Board Search Terms:  Search Within:  topics posts since 2019 2018 posts 2017 posts 2016 posts 2015 posts 2014 posts 2013 posts 2012 posts 2011 posts 2010 posts 2009 posts 2008 posts 2007 posts 2006 posts 2005 posts 2004 posts 2003 posts 2002 posts 2001 posts 2000 posts users  search tips  You must log in or register to post.   Go to page:  1 2 3 4      Non-Film Score Discussion: Changes in the eBay Feedback system announced    FIRST   PRIOR   1 2 3 4    NEXT   LAST   Last Post   Posted:   May 20, 2008 - 10:21 AM     By:   antipodean   (Member) You have no idea how much I am looking forward to their announcement of four straight quarters of losses, followed by the corporation going into bankruptcy and receivership.    Posted:   May 20, 2008 - 4:15 PM     By:   MWRuger   (Member) Unless I missed something you can still offer all the former methods of payment, you just have to offer Paypal as well.    Posted:   May 20, 2008 - 5:56 PM     By:   Michael Arlidge   (Member) Unless I missed something you can still offer all the former methods of payment, you just have to offer Paypal as well. In Australia, PayPal will be the ONLY allowable payment method after 17th June. Bank deposit, money order and cheque are out. The only way you will be able to use your bank account for a payment is if it's linked to your PayPal account.    Posted:   May 20, 2008 - 8:34 PM     By:   w-dervish   (Member) My rating shot up to 2091 (100%) What the hell?! I was expecting my percentage to go to 100 as well, but instead it DROPPED to 99.5 from 99.8. Apparently NEUTRALS now count against your total! Someone left me the following neutral: "CD was wrapped and sealed, but despite being new, was in mediocre condition". Also, he never contacted me to let me know of his concerns... Now I'm stuck with a lousy feeback percentage for 6 MONTHS before this frigging NEUTRAL will no longer negatively affect me! On the other hand, I recently purchased a DVD set from a seller who described it as "new condition", but when I received the item I found that both discs were scratched and fingerprinted. When I contacted him he told me that he thought that the discs were in good enough condition that he could say that the condition was "new". Can I now leave this dufus negative feedback without fearing retaliatory feedback in kind? The transaction took place aproximately a month ago.    Posted:   May 20, 2008 - 8:40 PM     By:   Michael Arlidge   (Member) Can I now leave this dufus negative feedback without fearing retaliatory feedback in kind? The transaction took place aproximately a month ago. I don't think the new policy applies retrospectively to transactions that were commenced prior to 12th May; I think the transaction for which you want to leave a negative needs to have commenced after the date in question. Believe me, I wish it COULD be retrospective! Another thing about it is that the window of opportunity for leaving feedback (of any kind) has been reduced from 90 days to 60 days from the date the transaction commenced. I don't think this is too much of a drama though, because the vast majority of transactions are finalised well within the new timeframe anyway.    Posted:   May 20, 2008 - 9:13 PM     By:   MWRuger   (Member) [ In Australia, PayPal will be the ONLY allowable payment method after 17th June. Bank deposit, money order and cheque are out. The only way you will be able to use your bank account for a payment is if it's linked to your PayPal account. Well, that does suck!    Posted:   May 21, 2008 - 12:26 AM     By:   antipodean   (Member) Another thing about it is that the window of opportunity for leaving feedback (of any kind) has been reduced from 90 days to 60 days from the date the transaction commenced. I don't think this is too much of a drama though, because the vast majority of transactions are finalised well within the new timeframe anyway. It is precisely the problem transactions that you need to have sufficient time to resolve, e.g. if an item does not arrive promptly (esp overseas transactions) and the seller tells you "please give it 4-6 weeks", 6 weeks is 42 days. If you allow 1 week from the initial time of close of bidding, all he has to do is drag you out for another week and time's almost up. As opposed to 90 days, which is almost 13 weeks. By the same logic, Paypal's 20-day limit on disputes is ridiculously short, if you factor in international shipping. If you can't reach a resolution with your buyer/seller within that time, you will be forced to refer it to one of Paypal's minions to decide.    Posted:   May 21, 2008 - 12:35 AM     By:   antipodean   (Member) In Australia, PayPal will be the ONLY allowable payment method after 17th June. Bank deposit, money order and cheque are out. The only way you will be able to use your bank account for a payment is if it's linked to your PayPal account. Well, that does suck! That's what's gotten a lot of users up in arms. It's one thing to say that offering Paypal will make transactions safer (a dubious claim at best, given all the small print waivers when you sign up to Paypal - but that's another story) - but to restrict other payment methods is verging on unfair trade practice, especially when one company owns the other. Despite their spin campaign, there is nothing in here at all about the welfare of the customer, except trying to hit them for more profits.    Posted:   May 21, 2008 - 1:53 PM     By:   Reeler   (Member) Any sites you can recommend then besides half.com, Amazon, etc?    Posted:   May 21, 2008 - 9:49 PM     By:   Josh   (Member) I just realized that neutral feedbacks are now weighed just as heavily against a seller's overall feedback percentage as negatives are. This is totally unfair. Doesn't "neutral," by definition, mean "neither postive nor negative"? Check this example (copied from a random user's feedback rating): The Positive Feedback percentage is calculated based on the number of positive, negative and neutral ratings (including weekly Repeat Feedback) received in the last 12 months as follows: This member's 12 Month Feedback ratings: Positives: 40 Neutrals: 1 Negatives: 0 This member's Positive Feedback percentage: 40 ---------------------------------------------------------- 40 (Positive) + 1 (Neutral) + 0 (Negative) = 97.6%    Posted:   May 21, 2008 - 10:03 PM     By:   Michael Arlidge   (Member) It's just another example of the madness that forms the foundation of these new rules. As Josh says, neutral should count neither for nor against ones feedback rating. Neutral means that it's neither positive (which would result in a point added to the rating) or negative (minus one from the rating). Thankfully, I don't have any neutral's, so by some minor miracle my rating has survived this madness intact.    Posted:   May 21, 2008 - 10:12 PM     By:   Steve Johnson   (Member) Well, the Truth didn't hurt me!    Posted:   May 21, 2008 - 10:30 PM     By:   antipodean   (Member) Neutral means that it's neither positive (which would result in a point added to the rating) or negative (minus one from the rating). Thankfully, I don't have any neutral's, so by some minor miracle my rating has survived this madness intact. It could have been worse. They could have decided that any transaction automatically defaults to a Neutral (unless "overriden" by a Positive or Negative.) Under this system, they're trying to make sellers to leave feedback first as part of their plan to "improve the customer experience" since sellers no longer have leverage at all over the buyer. I believe eBay.com.au has until tomorrow to respond to all the submissions at the ACCC: http://www.accc.gov.au/content/index.phtml/itemId/823668/fromItemId/776499/display/submission In particular, I quite like the ones by BPAY and the Australian Bankers' Association Inc. The ABA submission makes a reference to Section 47 of the TPA, more on which can be found here: http://www.mallesons.com/publications/2005/Nov/8201946w.htm    Posted:   May 21, 2008 - 10:47 PM     By:   Steve Johnson   (Member) It now is what it is. Want to know something? I don't think it's going to hurt eBay at all.    Posted:   May 21, 2008 - 10:54 PM     By:   Michael Arlidge   (Member) Want to know something? I don't think it's going to hurt eBay at all. Of course it isn't. And they bloody well know it too, the little runts.    Posted:   May 21, 2008 - 11:04 PM     By:   LeHah   (Member) Want to know something? I don't think it's going to hurt eBay at all. You're right. Its going to take time and probably competition to get Ebay to change for the better - and usually by then its too late anyway.    Posted:   May 21, 2008 - 11:05 PM     By:   Steve Johnson   (Member) Want to know something? I don't think it's going to hurt eBay at all. Of course it isn't. And they bloody well know it too, the little runts. Well, then, sit back, play by the rules and then relax and enjoy it!    Posted:   May 22, 2008 - 1:26 AM     By:   antipodean   (Member) One of my colleagues has pointed out that all these changes would bias the transaction process so far against the seller that it would actually encourage fraud. 1. Buyer bids and wins auction item. 2. Buyer makes payment on Paypal, and seller sends item via normal post (which would be the majority of transactions.) 3. Buyer receives item, then files for non-delivery. 4. As Paypal does not necessarily accept "proof of postage" as evidence of delivery, the seller either has to refund the buyer and eat the loss, or risk an adverse judgment from Paypal which might result in (1) the account getting locked out (thus impacting their business ability and depriving them of their own money) or (2) their funds can being accessed to pay against the buyer's claim, with no right of appeal at all, or (3) all of the above.    Posted:   May 22, 2008 - 1:36 AM     By:   Steve Johnson   (Member) Well, Rules are Rules, and since it's their game board, I suppose one shall just have to abide by them....    Posted:   May 22, 2008 - 1:48 AM     By:   Josh   (Member) Well, Rules are Rules, and since it's their game board, I suppose one shall just have to abide by them....     Non-Film Score Discussion: Changes in the eBay Feedback system announced    << < 1 2 3 4  > >>  Go to page:  1 2 3 4   First Post    General Discussion • Trading Post • Non-Film Score Discussion  Profile • Preferences • Community Rules • Help/Contact • Search Board You must log in or register to post.   Go to page:  1 2 3 4

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