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Is the new system in any way connected with FSMO's subscriptions too?
I see that my credit card was already charged for the latest issue but when I log in and try to read anything it says I need to be a subscriber...
Is this problem connected with SAE and should I contact SAE or it's on FSMO's side of things?
I'm getting the same message.
Same problem
Yes, these issues are related and working on a fix now. Thanks for your patience.
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It seems I forgot to log out from my last session (a while ago) and all details are still there with the exception of the billing address and card payment details. A similar thing happened with Varese when they changed their system some time ago, with the exception no trace of my account with them was visible. When I emailed them they said I'd have to more or less recreate any account with them. I never asked them what happened to the original account because I expected them to forward any explanation by default, which they chose not to do. When this sort of thing happens a full explanation of what happened to the original account information is a 'yes-yes' not a 'no-no' requirement.
The question foremost in my mind is what has happend to the records that contain both the original billing address and payment details? Nobody eradicates that kind of customer information before first backing it up somewhere. It is not a satisfactory state of affairs.
Credit card information has always been encrypted; the new system will offer an even more enhanced encryption and security.
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Screen Archives Entertainment has upgraded its process for managing customer data by providing increased layers of security and data encryption protocols. In order to transition your account to our new customer management system, you will be required to re-enter shipping and payment profiles to be associated with your account.
We have always secured and encrypted sensitive customer data. However, our new system employs advanced methods for ensuring a continued, yet higher level of security for our customer data.
This all requires testing for accuracy. If you experience difficulties, please email info@screenarchives.com and we will be happy to help you through the changes.
Hi Katie,
I went through the process of re-entering all my info and it still gives me the RED not working screen.
I've sent an email to your "help" address and am awaiting your help. Thanks.
You can reach me at zooba57@gmail.com
I have items in my shopping cart I want to buy. Help me to buy from you.
I understand your issue was resolved earlier today; if not please email info@screenarchives.com and we will open up a new ticket.
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I don't know grecchus, I just created the account and bought the CD's I wanted. Then checked my order history and it was there and I got a email from SAE confirming my order. That's all I need. I don't care about what I bought in the past. I'm starting fresh and it's working for me.
But I'm sure they'll help you get where you want to be.
I'm happy. Good luck to you!
We have researched your account and your account history has not been lost. It is still available under an old login, including all 160 of your past orders. No data has been misplaced. If you do not recall that login, then please email william@screenarchives.com and he will send it to you. Sorry for your trouble.
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