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 Posted:   Jul 18, 2014 - 12:20 PM   
 By:   DavidinBerkeley   (Member)


Otherwise you'll get what this guy got.

http://www.huffingtonpost.com/2014/07/14/the-comcast-call-from-hell_n_5586476.html

And what I got when I cancelled a credit card ("WELL, OBVIOUSLY I'M NOT OF HIGH-ENOUGH MENTALITY TO UNDERSTAND WHY YOU WANT TO CANCEL THIS CREDIT CARD, IS THAT IT????")

Sheesh.

 
 Posted:   Jul 18, 2014 - 12:40 PM   
 By:   solium   (Member)

We should all go back to mailing these companies a money order for our monthly bills.
Stop sending them money orders and they'll cancel the service in a split second.

 
 Posted:   Jul 18, 2014 - 2:32 PM   
 By:   Adam B.   (Member)

I just canceled my service with Comcast two weeks ago because they jacked up the rate after my first year contract expired. Four days later a sales rep called me and said they would put the monthly rate back to where it was if I stayed with them.

You can always hang up the phone if you don't like what's being said.

 
 Posted:   Aug 3, 2014 - 7:57 AM   
 By:   Francis   (Member)

From Sulu's facebook.

 
 Posted:   Aug 5, 2014 - 11:03 AM   
 By:   DavidinBerkeley   (Member)


You can always hang up the phone if you don't like what's being said.


I think the problem was is the rep implied that if he did not get answers to the questionnaire, the service would not be cancelled.

 
 
 Posted:   Aug 5, 2014 - 11:10 AM   
 By:   dragon53   (Member)

My DSL/phone contract with AT&T ends on August 12.

Any suggestions on dealing with AT&T for renewing at a lower rate?

 
 Posted:   Aug 6, 2014 - 7:00 AM   
 By:   solium   (Member)

My DSL/phone contract with AT&T ends on August 12.

Any suggestions on dealing with AT&T for renewing at a lower rate?


Tell them your on a very tight budget and what you can pay for the service. Tell them if the service costs more than you can budget for you will have to drop them. I always tell my provider I don't want to cut service, this way it doesn't sound like a threat, but I will if it is not financially feasible.

If you paid all your bills on time or been a long standing customer remind them of that too. Let them know how valuable you are to them.

Finally if they don't provide you a rate you can live with follow through and cancel. As someone else stated more than likely they will call you back and offer your a deal you can live with for another year or two.

Usually they will say they found a special offer that's currently running (that no one knows about) which meets your current monthly plan.

 
 Posted:   Aug 6, 2014 - 10:22 AM   
 By:   DavidinBerkeley   (Member)

From Sulu's facebook.



Good one!

 
 
 Posted:   Aug 6, 2014 - 4:14 PM   
 By:   CinemaScope   (Member)

I didn't listen to the clip, but I can guess what it's like. About 18 months ago I cancelled Sky. My god!!! It took about 45 minutes, I can never go through that again. The sky guy on the other end threatened, begged, whined, it was just awful. I don't know why they do it, I'll never sign up with Sky again, never ever, because of that. I think it's really stupid of them.

 
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