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 Posted:   Aug 17, 2014 - 10:30 PM   
 By:   zooba   (Member)

em you have to go through to buy CD's?

It really has me stymied.

I've got 3 items in my cart and I can't checkout, cause it's not recognizing my login and password info.

Very frustrating.

I think I've contacted them but we'll see.

Zoob

Yeah, their new Security System is totally messed up.

 
 
 Posted:   Aug 18, 2014 - 12:30 AM   
 By:   paulw   (Member)

Not too good.

It took me two attempts to login. When I went to my profile it was showing one from an address I had about 5 years ago. I updated the profile and saved it but next time I log in it has reverted back to the old one again. I also can't edit the credit card info or the shipping address.

 
 Posted:   Aug 18, 2014 - 4:38 AM   
 By:   Loren   (Member)

not really.
I 've recently ordered some stuff and it just asked me to re-input basic profile information.
After that everything went fine.

 
 Posted:   Aug 18, 2014 - 7:48 AM   
 By:   Katie @ SAE   (Member)

Screen Archives Entertainment has upgraded its process for managing customer data by providing increased layers of security and data encryption protocols. In order to transition your account to our new customer management system, you will be required to re-enter shipping and payment profiles to be associated with your account.

We have always secured and encrypted sensitive customer data. However, our new system employs advanced methods for ensuring a continued, yet higher level of security for our customer data.

This all requires testing for accuracy. If you experience difficulties, please email info@screenarchives.com and we will be happy to help you through the changes.

 
 
 Posted:   Aug 18, 2014 - 9:42 AM   
 By:   zooba   (Member)

Screen Archives Entertainment has upgraded its process for managing customer data by providing increased layers of security and data encryption protocols. In order to transition your account to our new customer management system, you will be required to re-enter shipping and payment profiles to be associated with your account.

We have always secured and encrypted sensitive customer data. However, our new system employs advanced methods for ensuring a continued, yet higher level of security for our customer data.

This all requires testing for accuracy. If you experience difficulties, please email info@screenarchives.com and we will be happy to help you through the changes.


Hi Katie,

I went through the process of re-entering all my info and it still gives me the RED not working screen.

I've sent an email to your "help" address and am awaiting your help. Thanks.

You can reach me at zooba57@gmail.com

I have items in my shopping cart I want to buy. Help me to buy from you.

 
 Posted:   Aug 18, 2014 - 2:39 PM   
 By:   Lokutus   (Member)

Is the new system in any way connected with FSMO's subscriptions too?
I see that my credit card was already charged for the latest issue but when I log in and try to read anything it says I need to be a subscriber...

Is this problem connected with SAE and should I contact SAE or it's on FSMO's side of things?

 
 Posted:   Aug 18, 2014 - 2:55 PM   
 By:   barryfan1   (Member)

Is the new system in any way connected with FSMO's subscriptions too?
I see that my credit card was already charged for the latest issue but when I log in and try to read anything it says I need to be a subscriber...

Is this problem connected with SAE and should I contact SAE or it's on FSMO's side of things?


I'm getting the same message.

 
 Posted:   Aug 18, 2014 - 3:20 PM   
 By:   Grecchus   (Member)

It seems I forgot to log out from my last session (a while ago) and all details are still there with the exception of the billing address and card payment details. A similar thing happened with Varese when they changed their system some time ago, with the exception no trace of my account with them was visible. When I emailed them they said I'd have to more or less recreate any account with them. I never asked them what happened to the original account because I expected them to forward any explanation by default, which they chose not to do. When this sort of thing happens a full explanation of what happened to the original account information is a 'yes-yes' not a 'no-no' requirement.

The question foremost in my mind is what has happend to the records that contain both the original billing address and payment details? Nobody eradicates that kind of customer information before first backing it up somewhere. It is not a satisfactory state of affairs.

 
 
 Posted:   Aug 18, 2014 - 3:22 PM   
 By:   jkannry   (Member)

Is the new system in any way connected with FSMO's subscriptions too?
I see that my credit card was already charged for the latest issue but when I log in and try to read anything it says I need to be a subscriber...

Is this problem connected with SAE and should I contact SAE or it's on FSMO's side of things?


I'm getting the same message.

Same problem

 
 Posted:   Aug 18, 2014 - 3:29 PM   
 By:   SAEBoomdeBoom   (Member)

Is the new system in any way connected with FSMO's subscriptions too?
I see that my credit card was already charged for the latest issue but when I log in and try to read anything it says I need to be a subscriber...

Is this problem connected with SAE and should I contact SAE or it's on FSMO's side of things?


I'm getting the same message.

Same problem


Yes, these issues are related and working on a fix now. Thanks for your patience.

 
 Posted:   Aug 18, 2014 - 3:33 PM   
 By:   SAEBoomdeBoom   (Member)

It seems I forgot to log out from my last session (a while ago) and all details are still there with the exception of the billing address and card payment details. A similar thing happened with Varese when they changed their system some time ago, with the exception no trace of my account with them was visible. When I emailed them they said I'd have to more or less recreate any account with them. I never asked them what happened to the original account because I expected them to forward any explanation by default, which they chose not to do. When this sort of thing happens a full explanation of what happened to the original account information is a 'yes-yes' not a 'no-no' requirement.

The question foremost in my mind is what has happend to the records that contain both the original billing address and payment details? Nobody eradicates that kind of customer information before first backing it up somewhere. It is not a satisfactory state of affairs.



Credit card information has always been encrypted; the new system will offer an even more enhanced encryption and security.

 
 Posted:   Aug 18, 2014 - 3:47 PM   
 By:   SAEBoomdeBoom   (Member)

Screen Archives Entertainment has upgraded its process for managing customer data by providing increased layers of security and data encryption protocols. In order to transition your account to our new customer management system, you will be required to re-enter shipping and payment profiles to be associated with your account.

We have always secured and encrypted sensitive customer data. However, our new system employs advanced methods for ensuring a continued, yet higher level of security for our customer data.

This all requires testing for accuracy. If you experience difficulties, please email info@screenarchives.com and we will be happy to help you through the changes.


Hi Katie,

I went through the process of re-entering all my info and it still gives me the RED not working screen.

I've sent an email to your "help" address and am awaiting your help. Thanks.

You can reach me at zooba57@gmail.com

I have items in my shopping cart I want to buy. Help me to buy from you.


I understand your issue was resolved earlier today; if not please email info@screenarchives.com and we will open up a new ticket.

 
 
 Posted:   Aug 18, 2014 - 3:48 PM   
 By:   zooba   (Member)

Okay finally got to buy the CD's I wanted.

ONLY WAY was to create a whole NEW account as if I was a totally NEW customer.

I paid with Paypal as I always do and hopefully I'll get my order.

Even though I just see the post above this one now, None of my help requests were ever answered, but I imagine they are getting swamped with requests so I understand.

Just want things back the way they were. I love SAE and the people that run it and have always gotten the BEST SERVICE on the Planet which is always so appreciated!

Love SAE and FSM!

Good luck everybody!

 
 Posted:   Aug 18, 2014 - 4:16 PM   
 By:   Grecchus   (Member)

But zoob, you won't be able to check up on your order history unless a direct link is made by SAE to your old a/c details which must still exist somewhere on SAE's database; until such a thing happens it won't be visible. I can still see my previous orders. From my own work experience it is nearly always customers duplicating (even multiplying) their own accounts because they forgot their password or some such thing which causes them to be displaced from any benefits that were attributable to their old account/s.

When the vendor misplaces your information so that you can't access it at all then you can be fairly sure an almighty screw-up has taken place. I reiterate, not all my information has disappeared. The account is still intact except for two of the most important details - those of the billing address and the payment method, which was up to date. What I need to know is what has happened to the information comprising those two details? I'm sure the new encryption has a degree of robustness the poor old system couldn't compete with; that is not my query. If my account details have been merge-sorted onto a new database with the two missing fields left blank I want to know what has happened to the original account. It's a fairly straight-forward question. Sorry if I seem demanding but I really want an answer to that simple question.

 
 
 Posted:   Aug 18, 2014 - 4:20 PM   
 By:   zooba   (Member)

I don't know grecchus, I just created the account and bought the CD's I wanted. Then checked my order history and it was there and I got a email from SAE confirming my order. That's all I need. I don't care about what I bought in the past. I'm starting fresh and it's working for me.

But I'm sure they'll help you get where you want to be.

I'm happy. Good luck to you!

 
 Posted:   Aug 18, 2014 - 4:30 PM   
 By:   Grecchus   (Member)

I'm sure you'll get your CDs too, zoob. It's just that I am a hard-boiled continuity freak. wink

 
 Posted:   Aug 18, 2014 - 7:22 PM   
 By:   SAEBoomdeBoom   (Member)

I don't know grecchus, I just created the account and bought the CD's I wanted. Then checked my order history and it was there and I got a email from SAE confirming my order. That's all I need. I don't care about what I bought in the past. I'm starting fresh and it's working for me.

But I'm sure they'll help you get where you want to be.

I'm happy. Good luck to you!


We have researched your account and your account history has not been lost. It is still available under an old login, including all 160 of your past orders. No data has been misplaced. If you do not recall that login, then please email william@screenarchives.com and he will send it to you. Sorry for your trouble.

 
 
 Posted:   Aug 18, 2014 - 8:42 PM   
 By:   zooba   (Member)

I don't know grecchus, I just created the account and bought the CD's I wanted. Then checked my order history and it was there and I got a email from SAE confirming my order. That's all I need. I don't care about what I bought in the past. I'm starting fresh and it's working for me.

But I'm sure they'll help you get where you want to be.

I'm happy. Good luck to you!


We have researched your account and your account history has not been lost. It is still available under an old login, including all 160 of your past orders. No data has been misplaced. If you do not recall that login, then please email william@screenarchives.com and he will send it to you. Sorry for your trouble.


Thank you.

Best Regards.

 
 Posted:   Aug 19, 2014 - 5:35 AM   
 By:   Grecchus   (Member)

After a little thought I think I can see what has happened. Most everyone will be aware of a major hack that took place recently involving a huge number of individual details. The lifted data are apparently already encrypted, so it should hopefully only serve as excess baggage for the thieves. I guess SAE is responding in kind to protect its interests, as well as those of it's customers by taking appropriate precautions.

To make sure the legitimate account holder is logging into any given account, it makes sense to get the owner to input details only they would know on intitial entry to the new setup. About as lock-tight as can be.

 
 Posted:   Aug 20, 2014 - 3:55 PM   
 By:   mastadge   (Member)

There seem to be browser-specific problems. Firefox wouldn't let me log in no matter what: I'd enter the right information and be right back to the please enter your information screen. Tried again with Safari and it worked.

 
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