Believe it or not I've been foolish enough to (pre-)order the complete Disney Legacy Collection Set from MyPlay Direct for a whooping 270 USD.
As I only had "The Lion King" from this set already in my collection and the whole set itself was advertised as being discounted by 10%, it seemed like a nice deal back then ...
Well here's a report on what (problems) followed - may it be a warning to you if you ever order anything larger from MyPlay Direct ...
Problem #01 - kind but rather unuseful Customer Service "The Lion King"-release day came and went but my CD did not get shipped at all. So tried contacting Customer Service but while rather nice and kind, their replies were far from useful. At first they suggested that the first CD would be sent out on the 2nd of September- a delay of 70(!) days. Next they told me that on the 2nd of September they would ship "The Lion King" "together with the rest of the set" - yeah, right ...
In the end this CD was shipped out 22 days too late and without further explanation ...
Problem #02 - constant(?) shipment delays Unfortunately the same thing happened with Mary Poppins too, luckily this timee the CD had only been sent 17 days too late. I wonder what use a preorder is when these CDs get ship with such a delay?
Problem #03 - severe price calculation problems! It was previously advertised that the whole set would feature 28 CDs divided over 12 different releases. So it seems there are 8 2CD sets and 4 3CD sets in total. Judging from the prices of the first three releases it also seems that a two CD set costs about 20 USD, whereas a 3CD set (Mary Poppins) costs about 25 USD. Doing the Maths the price for the whole set would be about 260 USD ...
So why did I (and others) have to pay 270 USD in advance (including a 10% price reduction!)? Shouldn't the actual price for the whole set be something around 300 USD? But then the rest of the releases must be very pricy ..
Problem #04 - where's the management? I tried to contact customer Service about this strange price issue and asked for a complete price list And guess what - I received once more very kind and sympathetic replies. However I was told that the management would have to look into this and they'd then surely contact me ... That was three weeks and several Mails ago. By now I do not even receive any further Mails from the usual customer service. Great!
So it seems that I fell into a nice little trap and now I pay more (payed it even in advance!) and get the CDs later than everybody else. What a great, rocking deal! And it seems I can't do anything about it as the time to cancel this credit card transaction has of course long been expired.
Add to this that the CDs following the truly outstanding "Lion King" release so far are nice but by far not as groundbreaking as the first release made as belief, I'm **** about this whole Legacy Collection.
Two good things about it though: I've now learnt my lesson and will hopefully never fall into such a trap again and secondly I've now got the possibility to warn other people not to make the same mistake again. Especially when dealing with MyPlay Direct!
End of Story - hope it's been some use to you!
Bishop
P.S.: I do realize that all of this has mainly been my fault and that I should have made better use of my brain before making this order. So no need to tell me that!
Update: The Story goes on in a very surprising way ...
Two weeks ago I was informed by the Support team, that they're still waiting for their management with an update regarding my concern. They then told me that they'd refund 50%(!) of the price (including shipping costs) as an apology for my troubles!
That's more than 120 EUR! And the money has just arrived in my Paypal-Account!
So there I am complaining about 40 EUR and all of a sudden I receive a refund thrice as much! What I can say but best deal of my life - 12 all new Disney CDs for no more than 10 EUR a piece! And the last CD actually shipped in time! Wohoo!
P.S.: I still haven't heard from management though. Guess that might never happen. Guess I don't care anymore.
Disney occasionally makes a mistake, but they always more than compensate for it. I once got a cracked bluray case from my movie club picks and they sent out a whole new movie and case right away without me even shipping the old one back first.
Disney occasionally makes a mistake, but they always more than compensate for it. I once got a cracked bluray case from my movie club picks and they sent out a whole new movie and case right away without me even shipping the old one back first.
I don't think Disney has been the problem, but their retailer MyPlay Direct. And it needed no less than 17(!) mails on my part to reach that happy end.
But all's well that ends well or so they say and I can now finally enjoy all the lovely music on these CDs, without any feelings of discomfort.
I recently got a refund from My Play Direct for a soundtrack order I placed back in February that never arrived. It took that many months of complaints. Never again!
I'm reviving this thread in hopes that someone has some information that can help me. I just realized, like, a year later, that I only received 4 of the 12 albums I pre-ordered with the D23 "discount" mentioned by the original poster. I see that My Play has gone out of business, so what is my recourse here? Any suggestions? Can Intrada help me, do you think?
