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BSX fucked up so many times in the past for me and the only time you got a reply from them was when threatening them by writing in public forums etc.
Once it took me 9 months to recieve a package and when I finally got a reply it was "We´re shipping today" coinsidence, not really.
If i live in another part of the world with different timezones , I will not call because a company can´t answer simple emails.
If you can´t run a buisness properly, close the shop.
Intrada, LLLR, Kritzerland, Varese etc do not have this kind of problem, why do BSX have them?
Answer me that Ford thaxton and please give me a straight answer without mocking...
I'm sorry, but I couldn't hear you over the sound of that Ax Grinding..It's really loud
:-)
Look no one is perfect and if anyone want to reach us, it's very easy to do so.
Email us at INFO@buysoundtrax.com or even call us at (805) 530-1450.
If anyone here has an issue, just drop us a line, I'll be happy to discuss any issues with you directly.
Have a good evening.
Ford A. Thaxton
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Posted: |
Nov 13, 2014 - 2:52 PM
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By: |
Zooba
(Member)
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I ordered from BSX twice. Both orders only shipped partially and, after waiting months, I had to follow-up to get the rest of the shipment. That ended my dealings with BSX. I've never had any such problems with SAE, Intrada, Varese, Kritzerland, et al. With all these other alternatives, why should I bother with BSX?
Had the exact same experience as Bob. After the first mistake, I thought I'd give them another chance, but that went worse. So instead of all the extra work trying to get my order right and all the stress and frustration attached , I just don't deal with them anymore. If I want one of their releases I will get it at SAE or any other outlet that never has problems.
I'm sure BSX is trying to turn the negativity around. Wishing them luck in hiring a competent staff.
I salute SAE, INTRADA, VARESE and KRITZERLAND for their always outstanding product and excellent service!
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Errm, let's not maneuver into personal attacks please. I am not defending BSX, but the last comment was a cheap and needless personal pot shot. Keep it above the belt.
DSS
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Posted: |
Nov 13, 2014 - 7:45 PM
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By: |
edwzoomom
(Member)
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I ordered from BSX twice. Both orders only shipped partially and, after waiting months, I had to follow-up to get the rest of the shipment. That ended my dealings with BSX. I've never had any such problems with SAE, Intrada, Varese, Kritzerland, et al. With all these other alternatives, why should I bother with BSX?
Had the exact same experience as Bob. After the first mistake, I thought I'd give them another chance, but that went worse. So instead of all the extra work trying to get my order right and all the stress and frustration attached , I just don't deal with them anymore. If I want one of their releases I will get it at SAE or any other outlet that never has problems.
I'm sure BSX is trying to turn the negativity around. Wishing them luck in hiring a competent staff.
I salute SAE, INTRADA, VARESE and KRITZERLAND for their always outstanding product and excellent service!
I agree with you zooba. The others are topshelf. Last week an order from a well known company here sent an item that was sub-par condition wise (it was new) and all it took was one quick email from me and I had a new copy less than a week later. I was told to keep or discard the original. If BSX happens to have an item I want (the last one was The Wedding Date), I order it from a 3rd party or used. Works every time.
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