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Last week I received my copy of La La Lands "The Egyptian", and what a fabulous presentation it is. Everything looked perfect until I tried to access disc two, then I had a problem because I couldn't get the disc holder to lift up for me to access disc two, because the tray liner was badly torn and jammed in the hinge mechanism.
After carefully removing the tray liner, I found to my dismay that the tray liner itself was badly torn, I managed a repair job using clear tape, but it wasn't very satisfactory.
So I emailed La La Land and requested a replacement.
No problem they said, it's on it's way.
There was none of, "We'll send it with your next order" or anything similar, no, they would just send me a replacement liner.
It arrived this morning, the Egyptian "insert" was packed in a sealed cardboard envelope and that was inside a "Jiffy" bag, needless to say the insert was perfect and has now replaced the damaged one, so that my copy of The Egyptian can be shown off in all it's glory.
The point of this "ramble" is to say thank you to la La Land for providing such a wonderful, hassle free after sales service, it really is appreciated. 
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Screen Archives Entertainment provides the same level of issue resolution services, in my experience.
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Yes, but SAE requires you to place a new order so they have something to ship you other than a replacement item. That's very inconvenient and doesn't pertain to righting the wrong.
You can forget to request the replacement if you go a long time between orders too.
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Posted: |
Apr 13, 2015 - 3:06 PM
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By: |
Joe 1956
(Member)
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I bought the TOS box. One of the discs, (season 2 disc 3, with "Chekov's" face, for what it's worth) was so tight on the spindle that after three or four minutes of kid glove treatment and begging, the disc simply split from center to edge.
I wrote an e-mail asking if they had any replacements, and they said sure, they'd send one right away. They didn't want me to send them the bad one for verification.
I thought that was good of them, but wondered how long it would take, if it would be forgotten, etc, but there were 14 other discs to keep me going for a good while.
The replacement arrived in two business days.
Sometimes I think others deserve a pat on the back. Good service shouldn't be taken for granted in an era where businesses hide behind layers and layers of phone automation or it takes 50 clicks to find a contact on their web site.
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