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Guys, I live in Brazil and I've been a SAE customer since 1997. I have NEVER had one single order (and I use their services regularly) gone astray or lost or badly damaged in 20 years! So, I never choose the insured option. The packs may take some time to get here and all but they DO arrive safely. SAE offers STELLAR service and I'm a proud and loyal customer. God Bless'em!
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It's the same policy for us Canadians. I've never had anything go missing from SAE, but to be honest, since they've implemented this policy, I usually look to see if I can order what I want from Intrada or Moviemusic.com first. I wonder if it's cost them many sales? Chris Absolutely. I now order mainly from Movie Music for that very reason. As a result, I've found a wonderful service I never would have discovered. It depends on your comfort level with taking your chances, I guess. In any case, all of these online retailers are great, including SAE, LaLaLand, Intrada. We're lucky to have some passionate online retailers servicing this unique, niche market, giving us lots of choice.
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Posted: |
Apr 28, 2017 - 8:58 AM
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By: |
Solium
(Member)
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It's the same policy for us Canadians. I've never had anything go missing from SAE, but to be honest, since they've implemented this policy, I usually look to see if I can order what I want from Intrada or Moviemusic.com first. I wonder if it's cost them many sales? Chris Absolutely. I now order mainly from Movie Music for that very reason. As a result, I've found a wonderful service I never would have discovered. It depends on your comfort level with taking your chances, I guess. In any case, all of these online retailers are great, including SAE, LaLaLand, Intrada. We're lucky to have some passionate online retailers servicing this unique, niche market, giving us lots of choice. Unless one of the labels have a sale I always buy from Movie Music. Buy three scores and get one dollar shipping. Even if one of the scores ordered is a multi disc box set! Movie Music customer service is top notch too.
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I've been ordering stuff from SAE & Amazon US for twenty years, & it never really occurred to me that the sender should be responsible if the item got lost in the mail, happily nothing ever has. An e-tailer should be invested in getting goods safely to customers. They'd have the same obligation if you visited their physical store.
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