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U.S. Marshals - Complete!!!!
Is that your suggestion for Varèse to rehabilitate their public image? 
Yavar
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U.S. Marshals - Complete!!!!
Is that your suggestion for Varèse to rehabilitate their public image?
Yavar
Fitting, as there are a lot of nuggets and bullets in this thread, and Varese has been on a sinking plane for years.
Following Chen
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Posted: |
May 10, 2018 - 5:27 PM
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By: |
robertmro
(Member)
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I received a parcel from VS today but had to pay import duties of £14.04. The value marked on the parcel was for 2 CDs at £12.65 each which was over the U.K. threshold. In fact, the 2 club CDs together cost only $15 since they were part of their sale. I’ve emailed VS to query this including photos of the customs declaration and the receipt for my import duty charge.
I was expecting an apology, hopefully even an offer for a credit for the mistake. But no, their view is that they declared the full value of the items. I’ve just emailed back to ask why they did that. The really frustrating part is that I can’t really see who it has benefitted for them to do that. After all, the US government couldn’t have challenged the use of the sale value since that was/is the current value.
It seems sad that VS has so little interest in helping it’s customers, even when it would have been 100% correct to do so. I really dislike people posting complaints about companies, but in this case I’ve given VS the opportunity to apologise privately but their response was dismissive and I’m left wondering what kind of company they are these days...
I started an e-commerce business a few months ago and I have to say as an US citizen that I had a steep learning curve when it came to the UK postal and VAT system. At this time, the US postal and tax systems are so different as to make the UK system incomprehensible. (But with the trumpanzee in the Oval Office who knows what will happen in the future.)
I like to do everything 'by the book', pay my taxes and follow the rules. However, I've come to the conclusion that to do so is very unfair to UK customers. Now I'm willing to send everything as a gift with no value. I don't think I can get into a lot of trouble at my end or at least I'm willing to take that chance. The other option is to not ship to the UK. Anyway I have refunded these expenses to my UK customers.
I'm surprised that VS hasn't come up with a better policy.
What would you do?
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It's the £8 "handling fee" that Royal Mail puts on that really sticks in my asshole.
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I would have loved many of the titles in the Varese sale but it just isnt worth ordering them to be shipped to the UK to be stung with Import/ customs fees.
I only order from Intrada & La La Land Records and if i cannot get from those two top sellers i go to Music Box records in France.
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if their that bad take your monies some where else, people won't cause its still a calculated deal. 
