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 Posted:   Feb 6, 2008 - 10:42 AM   
 By:   Nick Haysom   (Member)

Major changes coming to the Feedback system:

The eBay Feedback system was originally designed to provide a simple, honest, accurate record of the buyer's and seller's online experience to ensure safe and satisfactory trade. It was driven by two factors: transparency and accountability. Over time, we found that the transparency of the existing Feedback system makes some members reluctant to hold others accountable. For example, buyers fear retaliatory Feedback from sellers if they leave a negative.

Therefore, we'll be making a few significant changes to eBay's Feedback system to continue to improve accuracy and accountability. Within six months, these changes should help to differentiate and reward sellers who provide a positive buying experience on eBay.

What changes are being made to the eBay Feedback system?

There are five key elements to the new Feedback system being introduced in the first half of 2008:

1. Beginning in February, buyers and sellers will be able to earn up to one Feedback per week from the same trading partner. Today, members may only affect each other's Feedback scores one time, regardless of the number of transactions between the parties. This change will both encourage repeat transactions and reward good service.
2. Sellers will no longer be able to leave negative or neutral Feedback for buyers. This change will occur in May, 2008.
3. Removal of negative and neutral Feedback left by members who are suspended or who fail to respond to the Unpaid Item (UPI) Process.
4. Positive Feedback percentage will be based on the past 12 months of Feedback, rather than lifetime, since it is most indicative of the seller's recent performance.
5. Restrictions on when Feedback can be left:
* Buyers must wait three days before leaving negative or neutral Feedback for sellers with an established track record
* Instead of 90 days, members will be able to leave Feedback for 60 days


Why would the new initiatives work better for the marketplace?

We believe that we will reduce any imbalance in the Feedback system with these changes. Buyers will be able to more accurately assess sellers and sellers will be protected from buyers who violate our policies without risking a cut in good buyer activity.

We believe that:

1. buyers will be more honest when they leave Feedback since they will not fear retaliatory negative Feedback.
2. buyers will bid more and higher since their trust in the Feedback system and the sellers will increase.
3. our best performing sellers will be able to differentiate themselves from all other sellers and increase the amount of business they receive as buyers gravitate towards them.
4. sellers will leave Feedback upon payment more often in order to increase their chance of receiving positive Feedback.


 
 
 Posted:   Feb 6, 2008 - 2:12 PM   
 By:   Michael Arlidge   (Member)

2. Sellers will no longer be able to leave negative or neutral Feedback for buyers.

Out-fucking-rageous!mad So a buyer can win an auction, not pay, and get away with it? Sure, they'll get a NPB strike, but that's a slap on the wrist.

Seriously, between these new rules, and the ones introduced a few months ago governing payment methods offered by sellers, eBay's going to buggery.

 
 
 Posted:   Feb 6, 2008 - 2:22 PM   
 By:   MusicMad   (Member)

Seriously, between these new rules, and the ones introduced a few months ago governing payment methods offered by sellers, eBay's going to ...

You may well be right ... it will take some time for these new procedures to bed in and they will cause some anomalies. But there are some now: e.g. I've refrained from giving a buyer non +ve f/b because I worry about the "retaliation". As a seller I have tried to give buyers +ve f/b once they have paid and not wait for their f/b to me. But if they don't pay - what then?

I have been using Amazon.co.uk MarketPlace for the last 12mths or so - but what a shambles that organisation is. The sooner I forget they exist the better.

So I'm afraid nothing's perfect except you and me ...

... and I'm not too sure about you!

 
 
 Posted:   Feb 6, 2008 - 2:28 PM   
 By:   Michael Arlidge   (Member)

it will take some time for these new procedures to bed in and they will cause some anomalies.

Yeah, I guess. I just found the one I mentioned earlier to be particularly alarming. At least they still allow sellers to cancel bids...for now.frown

So I'm afraid nothing's perfect except you and me ...

... and I'm not too sure about you!


Of course I'm perfect! How is it possible to think otherwise?big grin

 
 
 Posted:   Feb 7, 2008 - 5:56 AM   
 By:   Greg Bryant   (Member)

2. Sellers will no longer be able to leave negative or neutral Feedback for buyers.

Out-fucking-rageous!mad So a buyer can win an auction, not pay, and get away with it? Sure, they'll get a NPB strike, but that's a slap on the wrist.

Seriously, between these new rules, and the ones introduced a few months ago governing payment methods offered by sellers, eBay's going to buggery.


For me, I don't mind this. I'm tired of dealing with deadbeat sellers who don't follow through, and then stuck with their wrath when I leave accurate feedback for them.

Like most of life, this is probably a work in progress.

 
 
 Posted:   Apr 11, 2008 - 10:54 PM   
 By:   Michael Arlidge   (Member)

It just keeps getting worse:

http://www2.ebay.com/aw/au/200804101058562.html

Question: do you think their primary interest resides in customer protection, or making more money for themselves? Remember, PayPal is the only payment method through which eBay can charge a fee for themselves. The others (bank deposit, cheque, money order etc.) only attract fees for the customer external to eBay (in other words, the customer pays someone other than eBay the transaction fee). I particularly liked this bit:

"We believe buyers will be more confident shopping on eBay if only the safest payment methods are permitted."

Translation: they don't give a stuff about sellers.roll eyes

Between this latest change, and the feedback changes announced a couple of months ago, I'm finding little reason not to take my business elsewhere.

 
 Posted:   Apr 11, 2008 - 11:21 PM   
 By:   MikeJ   (Member)

What are the alternatives? I mean, are there other similar sites that get the same kind of traffic?

 
 
 Posted:   Apr 12, 2008 - 1:42 AM   
 By:   MusicMad   (Member)

What are the alternatives? I mean, are there other similar sites that get the same kind of traffic?

I used Amazon MarketPlace here in the UK throughout 2007 - no listing fees but higher selling commission (and a few other differences, of course). Fine when it works.

But when it went wrong then you might as well forget about getting any assistance. I found that there is no contact for the seller and as a seller you are responsible for ensuring the buyer receives the goods. Note that "Proof of Posting" is not sufficient, it has to be "Proof of Delivery". I have no idea what would happen if someone other than the buyer signed for receipt.

I have finally concluded my activity with Amazon and will not use them again. I'm not too happy with eBay but so far I've been lucky.

 
 Posted:   May 19, 2008 - 8:38 PM   
 By:   Josh Mitchell   (Member)

Did anyone else notice a boost in their ebay feedback rating today, as a result of the implementation of the new changes? Yesterday my rating was 1206 (99.7% positive), and when I logged in today, it was 1428 (100% positive).

http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=the_chainsaw-wielding_kung-fu_zombie_cannibal_from_outer_space&ftab=AllFeedback&sspagename=STRK:ME:UFS

I usually reserve this for special Intrada announcements, but I must say...IT'S HAMSTER DANCE TIME!



P.S. I realize that these changes are not all good for everyone, but I can't help but be happy about what they've done for my account.

 
 
 Posted:   May 19, 2008 - 8:40 PM   
 By:   Michael Arlidge   (Member)

Yeah, my rating went up 88 points the other day.

 
 
 Posted:   May 19, 2008 - 9:00 PM   
 By:   Cryogenix   (Member)

.

 
 
 Posted:   May 19, 2008 - 9:11 PM   
 By:   riotengine   (Member)

Did anyone else notice a boost in their ebay feedback rating today, as a result of the implementation of the new changes? Yesterday my rating was 1206 (99.7% positive), and when I logged in today, it was 1428 (100% positive).

http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=the_chainsaw-wielding_kung-fu_zombie_cannibal_from_outer_space&ftab=AllFeedback&sspagename=STRK:ME:UFS

I usually reserve this for special Intrada announcements, but I must say...IT'S HAMPSTER DANCE TIME!



P.S. I realize that these changes are not all good for everyone, but I can't help but be happy about what they've done for my account.


Darned straight. Bring on those dancing hamsters.

My rating shot up to 2091 (100%).

Greg Espinoza

 
 
 Posted:   May 19, 2008 - 9:31 PM   
 By:   antipodean   (Member)

Between this latest change, and the feedback changes announced a couple of months ago, I'm finding little reason not to take my business elsewhere.

Well, I've stopped selling on eBay altogether. With a perfect rating of 1000+, it becomes all too easy for a buyer to hold me to ransom by threatening to leave negative feedback.

(If they had a rule where, say, "proven" sellers with a rating of 500+ can leave negative feedback, maybe I'd still consider but to leave sellers at the mercy of deadbeat bidders, no way.)

With the Australia eBay now introducing Paypal as a compulsory method of payment, and Paypal as the ONLY method in June, they're just getting greedy and double-dipping by hitting sellers first with the eBay commission, and then Paypal fees. (And Paypal's currency exchange rates are usually 3-5% higher than standard rates I can get at the moneychanger down the road...)

Their contention that Paypal will make for more secure transactions is utter rubbish. Recently I had to file for a non-delivery dispute on Paypal (seller never responded, so it was decided in my favour) and under their vaunted "buyer protection" they still only managed to recover 15% of what I paid. (My credit card's online purchase insurance covers me for 100%.)

As a seller, virtually all my non-overseas sales using bank direct deposit have been trouble-free - obviously it just means Paypal doesn't get a cut of the action.

I understand that eBay and Paypal are businesses with a responsibility to their shareholders, but the fact also is, their onerous conditions couldn't have made the business decision easier for me. Between their fees and the slender profit margin *and* the risk I have to bear as a seller (e.g. if an item goes missing in the post) it's just not worth it. I'd rather trade privately on forums such as this one.

 
 Posted:   May 20, 2008 - 12:00 AM   
 By:   Steve Johnson   (Member)

Man! Mine shot up to 100% and 290!

(Okay. I'm a piker... )

 
 
 Posted:   May 20, 2008 - 12:18 AM   
 By:   Michael Arlidge   (Member)

antipodean, I agree with everything you said. As of May 12th (the date on which the new feedback rules came into play), I vowed that I would NEVER sell anything on eBay again. The new PayPal only rule they're introducing next month only re-inforces the validity of my decision.

Another thing that I've never liked about PayPal being used as a payment method is the fact that, for those who want to transfer their PayPal balance to their bank account, they have to wait approximately five days for the transaction to be processed. I'll be damned if I'm going to use my hard earned existing bank balance to pay for the postage of something I've sold on eBay. And, of course, there's a fee involved for the transfer. Actually, there are two: one from PayPal, and another from your bank. It's total b/s.mad

 
 
 Posted:   May 20, 2008 - 1:00 AM   
 By:   antipodean   (Member)

Another thing that I've never liked about PayPal being used as a payment method is the fact that...

Don't even get me started on Paypal.

What I find insulting about all of this is their spin campaign around these changes purporting to "make trading safer" as well as their recent innuendo-laded ads ("we'll do it with anyone!"), and talking to us like we're simpletons. How does taking away my ability to leave negative feedback for a deadbeat bidder help to create a safer trading environment?

In the short run, this move may push their quarterly figures up (esp with Paypal) - but in the long run (from now until the day I die, which I hope is many, many years), they've just about lost my business forever.

 
 
 Posted:   May 20, 2008 - 1:07 AM   
 By:   Michael Arlidge   (Member)

What they fail, or at least are too arrogant, to realise is that there are other online trading venues to which people can take their business. I know I will be.

 
 Posted:   May 20, 2008 - 4:38 AM   
 By:   Jehannum   (Member)

PayPal has been absurdly slow the last few times I've used it. Some nonsense about an "e-cheque". I would love something else to come along and leave it in the dust. Snail mail and normal 4-5 day cheque clearance would be faster.

 
 
 Posted:   May 20, 2008 - 6:33 AM   
 By:   antipodean   (Member)

What they fail, or at least are too arrogant, to realise is that there are other online trading venues to which people can take their business. I know I will be.

I'm thinking it could be their new CEO trying to make a "big impression" on the company by stamping his mark with these sweeping changes.

Apparently even the Reserve Bank of Australia (RBA) and the Australian Securities and Investments Commission (ASIC) have filed their concerns with the ACCC. (The ACCC - Australian Competition and Consumer Commission - is a government watchdog to ensure fair trading and customer protection.)

http://www.news.com.au/couriermail/story/0,23739,23713981-5015825,00.html

 
 Posted:   May 20, 2008 - 7:36 AM   
 By:   LeHah   (Member)

PayPal has been absurdly slow the last few times I've used it. Some nonsense about an "e-cheque". I would love something else to come along and leave it in the dust. Snail mail and normal 4-5 day cheque clearance would be faster.

Paypal as a whole needs to be removed from the face of the Earth. Its a *terrible* service.

 
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