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The Bionic Woman - Universal Statement Regarding Season 2 Audio Problem
Studio provides statement
We've had a number of readers report poor audio with "Deadly Ringer, Part 1" on the recently-released season 2 set, and they provided us with the following statement after looking into the issue:
Every episode in the Bionic Woman Season 2 DVD release has been digitally re-mastered for optimal viewing. However, the remastering cannot correct flaws that either were part of the original presentation or that happened over the passage of time. Certain moments within select episodes from Season 2 may include noticeable moments of imperfect picture or audio. This is reflective of the source material which unfortunately, is the best source material that is available to the studio and cannot be corrected. The episodes are still included in the set to provide as complete a collection as possible.
Consumers not satisfied with their purchase can contact Universal Studios Home Entertainment Consumer Relations by email at USHE.ConsumerRelations@bydeluxe.com or by phone at 888-882-5779, for information on returning the DVD set in exchange for a $30 NBC Universal Store voucher, valid for the purchase of any merchandise at http://www.nbcuniversalstore.com.
Universal will also be noting the problem on future batches of sets that go to retail.
http://tvshowsondvd.com/news/Bionic-Woman-season-2-statement/15415
I.E.-We are not going to do anything about the audio issue. Too bad. This set was on my radar. I really enjoyed the season 1 set.
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Posted: |
May 22, 2011 - 3:41 PM
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By: |
johnjohnson
(Member)
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Some further information, courtesy of http://thedigitalbits.com/
Also... one last bit of follow-up regarding the Bionic Woman: Season 2 DVD: A number of fans have been unsatisfied regarding Universal's comment from last week about the DVD audio defects on 2 episodes from the set. Universal essentially said that the defects are in the source material, and that's the best they can do. Many fans have pointed out, however, that the episodes have been released internationally on DVD in the past without the audio defects. So we went back to the studio again on this, and their response is essentially that those international DVDs were released back in 2006 and "the source material used for that release was not available to us." They weren't specific as to why this is, so one can only speculate. But - and take this with a healthy dose of salt, as it's JUST our speculation - does anyone remember the fire at Universal back in 2008 that destroyed a big portion of the studio lot's on-site film archive and tape vault? An educated guess would be that some of these assets may have been "adversely impacted" by the incident. Anyway, just a guess. I know that even this follow-up info probably won't be satisfying to many of you, but there it is.
http://thedigitalbits.com/#mytwocents
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Some further information, courtesy of http://thedigitalbits.com/
But - and take this with a healthy dose of salt, as it's JUST our speculation - does anyone remember the fire at Universal back in 2008 that destroyed a big portion of the studio lot's on-site film archive and tape vault? An educated guess would be that some of these assets may have been "adversely impacted" by the incident. Anyway, just a guess. I know that even this follow-up info probably won't be satisfying to many of you, but there it is.
http://thedigitalbits.com/#mytwocents
I'd be more than happy to lend Universal my Region 2 DVDs for them to take the audio from. They can correct the speed and pitch difference and replace the audio.
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All right, we've got a bit of good news for fans of Universal's Bionic Woman, who purchased the recent Season Two DVD set. Universal has apparently been able to locate improved audio elements for the episode The Deadly Ringer, Part 1 (which had significant audio problems in the existing DVD set) and is creating a "fixed" Disc 4 with better sound quality. They've sent me the following statement this afternoon, with instructions on how you can get a copy of the fixed disc:
"The initial release of Bionic Woman Season 2 was issued with the best audio elements that the studio had available at the time, which included noticeably imperfect audio from the episode, Deadly Ringer. Constructive feedback and suggestions since provided from fans has led to the uncovering of additional source material to improve the audio on this specific episode.
Consumers not satisfied with their purchase can contact Universal Studios Home Entertainment Consumer Relations by email at USHE.ConsumerRelations@bydeluxe.com or by phone at 888-882-5779 for information on returning Disc 4 which featured the episode, Deadly Ringer, in exchange for a replacement disc with corrected audio."
Glad to see they've worked to address this issue after all. Note that Universal hasn't been able to locate better elements to address a similar audio issue on the episode The Return of Bigfoot: Part 2 (in the same DVD set), but at least this is a step in the right direction. We certainly give them credit for trying to make it right. If any of you have the DVD set and want the fixed disc (and who among you wouldn't?)... there you go.
http://thedigitalbits.com/#mytwocents
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