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 Posted:   Aug 28, 2013 - 9:45 AM   
 By:   captain_avis   (Member)

This post is motivated by a recent order I received with three broken CD trays. I seldom have issues with the outer portions of CD cases, but more and more frequently, I'm finding that that center spindle that supports the disk is smashed partially, or entirely to bits. Most often this happens with La la land CDs... I'm not blaming the label at all, but wonder if it's the pressing plant that they use which is at fault.

I can't think of what might be going on with shipping that could cause this to happen, so I'm assuming that this happens when the CD is placed (forced?) onto the spindle in the pressing plant. Interestingly, this never used to be an issue with the old opaque black plastic trays, and I've only ever encountered it with the transparent trays.

Any insight into what causes this?

Chris

 
 Posted:   Aug 28, 2013 - 10:24 AM   
 By:   Deadwalker   (Member)

This post is motivated by a recent order I received with three broken CD trays. I seldom have issues with the outer portions of CD cases, but more and more frequently, I'm finding that that center spindle that supports the disk is smashed partially, or entirely to bits. Most often this happens with La la land CDs... I'm not blaming the label at all, but wonder if it's the pressing plant that they use which is at fault.

I can't think of what might be going on with shipping that could cause this to happen, so I'm assuming that this happens when the CD is placed (forced?) onto the spindle in the pressing plant. Interestingly, this never used to be an issue with the old opaque black plastic trays, and I've only ever encountered it with the transparent trays.

Any insight into what causes this?

Chris


The post office. Just email La La Land for a replacement. I have have done it and they have taken care of of it without question

 
 
 Posted:   Aug 28, 2013 - 10:37 AM   
 By:   captain_avis   (Member)

This post is motivated by a recent order I received with three broken CD trays. I seldom have issues with the outer portions of CD cases, but more and more frequently, I'm finding that that center spindle that supports the disk is smashed partially, or entirely to bits. Most often this happens with La la land CDs... I'm not blaming the label at all, but wonder if it's the pressing plant that they use which is at fault.

I can't think of what might be going on with shipping that could cause this to happen, so I'm assuming that this happens when the CD is placed (forced?) onto the spindle in the pressing plant. Interestingly, this never used to be an issue with the old opaque black plastic trays, and I've only ever encountered it with the transparent trays.

Any insight into what causes this?

Chris


The post office. Just email La La Land for a replacement. I have have done it and they have taken care of of it without question


You really think it's the post office? I seldom get any cracks elsewhere on cases, and I'd expect to see cracks on the back/front if there was some compression causing the centre spindle to break. And I've got enough old cases lying around that I don't want to bother LLL with replacements. I was more curious as to why this seemed to be a persistent issue...

Chris.

 
 
 Posted:   Aug 28, 2013 - 11:07 AM   
 By:   Traveling Matt   (Member)

I suspect you're correct, Chris, in that it happens during the disc insertion process at the plant. I've had the problem myself with probably as many black trays as clear ones though. You have to be careful as not only can the CD shift around in the case without support, but the broken bits can scratch the disc as well. That's happened to me before, though thankfully I've been pretty lucky over the years.

 
 Posted:   Aug 28, 2013 - 11:37 AM   
 By:   jedizim   (Member)

I get broken spindles all the time...and I agree 100% that it is the post office. They run them through the machines which puts pressure on the center causing them to crack and break.

 
 
 Posted:   Aug 28, 2013 - 12:00 PM   
 By:   betenoir   (Member)

That's been a problem since transparent trays first came out, and was sometimes the case even buying in stores with no mailing involved. The plastic is just plain more brittle than the black or gray ones.

 
 
 Posted:   Aug 28, 2013 - 12:02 PM   
 By:   Octoberman   (Member)

Interestingly, this never used to be an issue with the old opaque black plastic trays, and I've only ever encountered it with the transparent trays.
Any insight into what causes this?
Chris



The lack of the thing which gives clear plastic its transparency causes it to be more brittle. I forgot what it's called. Something to do with the inks, I think.
I like the extra graphics that a clear case gives you, but I can live without it if it means no more broken spindles.

 
 
 Posted:   Aug 28, 2013 - 2:02 PM   
 By:   Michael24   (Member)

Funny enough, I've gotten more broken cases or spindles from CDs I've bought in a store than from ones I've bought online. But I have a pack of empty jewel cases (a set of even 50 can be had pretty cheap), so it's easy to just swap the damaged one with a new one. Not something I'd bother the label with asking for a whole replacement.

 
 
 Posted:   Aug 28, 2013 - 3:30 PM   
 By:   rickO   (Member)

This happens to me as well with one particular company 9 times out of 10. I won't say who because I don't want to offend anybody and I know it's not their fault.

The STAR TREK TOS box set was a nightmare in terms of broken plastic and it was ongoing for months. The plastic clam shells can't quite handle the discs and the booklet. Each case cracked over time. But La La Land was always helpful.

I invested in CD cases to have on hand just in case!

Amazon.com has 'em

http://www.amazon.com/Premium-Standard-Single-Black-CD/dp/B002ROILDA/ref=sr_1_3?ie=UTF8&qid=1377728875&sr=8-3&keywords=cd+jewel+cases

http://www.amazon.com/STANDARD-Clear-Double-Jewel-Case/dp/B002ROIFG8/ref=sr_1_11?ie=UTF8&qid=1377728912&sr=8-11&keywords=cd+jewel+cases

-Rick O

 
 
 Posted:   Aug 28, 2013 - 4:45 PM   
 By:   RonBurbella   (Member)

This happens to me all the time. I'm convinced that the clear trays are more fragile. But it
happens with other colors too, just less often.

I keep a stockpile of trays for immediate replacement, rather than bother the sellers.
They're pretty inexpensive. Here is what BAGS UNLIMITED (a great site) offers.
Check the drop-down menu for quantity purchases. And they package their stuff very,
very sturdily, well enough to almost survive a direct atomic blast.

https://www.bagsunlimited.com/p-2755-cd-tray-clear.aspx

Check out the rest of the site. Interesting subspecialty seller.

Ron Burbella


 
 Posted:   Aug 28, 2013 - 5:25 PM   
 By:   edwzoomom   (Member)

Yesterday for the first time I received a cd with not only a cracked case but the cd was cracked in the same section. It was obviously shipped in good order but was damaged in transit. I have received several cracked cases but never a damaged cd. I simply ordered a box of replacement cases and relace them as I need them. The seller in yesterday's faux pas gladly refunded and I promptly ordered a replacement. I order a fair share from La-La Land and have never received a damaged case. Not really a big issue for me unless the cd is damaged and is a one of a kind.

 
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