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 Posted:   Aug 18, 2023 - 3:32 PM   
 By:   Hadrian   (Member)

Without asking, I just received a replacement CITY HALL disc from Varèse with a kind letter of apology. Thanks Team Varèse smile

 
 
 Posted:   Aug 21, 2023 - 3:48 PM   
 By:   ChuckNoland   (Member)

Got mine, too. Apologies for the new thread.

 
 
 Posted:   Aug 21, 2023 - 3:48 PM   
 By:   ChuckNoland   (Member)

Got mine, too. Apologies for the new thread.

 
 
 Posted:   Aug 23, 2023 - 10:42 AM   
 By:   jwb1   (Member)

Well my replacement came broken because Varese is sending out the packages in flimsy packaging with no protection and just the CD itself in one of those cheap CD covers. No case, nothing.

What a joke of a company.

 
 
 Posted:   Aug 23, 2023 - 11:19 AM   
 By:   JB Fan   (Member)

Good God! Now it's turns to farce.

 
 
 Posted:   Aug 23, 2023 - 11:43 AM   
 By:   Hurdy Gurdy   (Member)

"Somebody get me City Hall"

 
 
 Posted:   Aug 23, 2023 - 2:32 PM   
 By:   chriscoyle   (Member)


The packaging the replacement is shipped in isn’t that bad. It’s bubble wrap and the CD is in a paper sleeve. Mine arrived fine.

 
 Posted:   Aug 23, 2023 - 2:54 PM   
 By:   ibelin   (Member)

The packaging the replacement is shipped in isn’t that bad. It’s bubble wrap and the CD is in a paper sleeve. Mine arrived fine.

Survivorship bias. Yours arrived fine, but that doesn't mean that the method of shipping is acceptable. Even bubble wrap and a paper sleeve aren't enough to stop a CD from cracking if something falls on it or if it gets tossed around during transit. What Varèse should do is use cardboard mailers for shipping.

 
 
 Posted:   Aug 23, 2023 - 3:04 PM   
 By:   chriscoyle   (Member)

The packaging the replacement is shipped in isn’t that bad. It’s bubble wrap and the CD is in a paper sleeve. Mine arrived fine.

Survivorship bias. Yours arrived fine, but that doesn't mean that the method of shipping is acceptable. Even bubble wrap and a paper sleeve aren't enough to stop a CD from cracking if something falls on it or if it gets tossed around during transit. What Varèse should do is use cardboard mailers for shipping.


Should? If it arrives damaged it’s on them to replace it. They made a business decision.

 
 Posted:   Aug 23, 2023 - 3:19 PM   
 By:   The Mutant   (Member)

Anyone in Canada received their replacement yet?

Edit - just checked my mailbox and there it was!

 
 
 Posted:   Aug 23, 2023 - 5:07 PM   
 By:   jwb1   (Member)

The packaging the replacement is shipped in isn’t that bad. It’s bubble wrap and the CD is in a paper sleeve. Mine arrived fine.

It is a single layer of thin bubble in flimsy package. Not acceptable way to ship a CD. Don't defend this crap cause you got lucky.

At this point I'm just ready for a damn refund. More photos of this BS shipping job:





What Varèse should do is use cardboard mailers for shipping.

100% this.

 
 Posted:   Aug 23, 2023 - 6:37 PM   
 By:   Scott Bettencourt   (Member)

I received mine unexpectedly, and indeed it seemed a less than ideal way to package a replacement CD.

My worst experience ever like that was when I won a couple of score CDs in eBay auctions from the same seller, but in different sales. They didn't tell me they were sending them in the same package, or that the extremely expensive and rare one would be between two thin pieces of white cardboard, so when I took out the first CD I actually threw out the rest of the packaging, assuming the second CD was arriving separately.

When I learned that they were in fact in the same package, I hurried home from the office, checked the dumpster at my building, and found the box with the rare CD still inside, mercifully intact.

Talk about a close call.(First world problems, I know).

 
 Posted:   Aug 24, 2023 - 3:13 AM   
 By:   Nicolai P. Zwar   (Member)

Well my replacement came broken because Varese is sending out the packages in flimsy packaging with no protection and just the CD itself in one of those cheap CD covers. No case, nothing.

What a joke of a company.










Ouch! Now you need a replacement for the replacement. And it takes forever until you can actually listen to the music.

And if you order internationally, could happen that you have to pay customs/import tax again for the replacement, even though you already paid it for the wrong/defective disc (has happened to me). In your case that could amount to paying import fees for the first disc, the replacement disc, and the replacement replacement disc. And it's 6€ processing fee on top, so this would be a minimum of 18€ just for processing fees for a single disc, on top of import tax and/or custom fees (which may be added depending on declared value).

 
 Posted:   Aug 24, 2023 - 6:21 AM   
 By:   Yavar Moradi   (Member)

What?? On international shipments Varese is marking it as a product with value on every shipment, *including* the replacement discs?? That’s certainly bizarre and frustrating. They should be marking the replacement disc for faulty product as $0 value, or better yet, a “gift”. It’s not as if they are sending people who ordered just City Hall $40 worth of product!

Yavar

 
 Posted:   Aug 24, 2023 - 6:26 AM   
 By:   Nicolai P. Zwar   (Member)

What?? On international shipments Varese is marking it as a product with value on every shipment, *including* the replacement discs?? That’s certainly bizarre and frustrating. They should be marking the replacement disc for faulty product as $0 value, or better yet, a “gift”. It’s not as if they are sending people who ordered just City Hall $40 worth of product!

Yavar


That was the International Varèse Sarabande store, and the problem came after Brexit. I don't think I ever had to get a replacement disc from the US Varèse Sarabande store.

 
 Posted:   Aug 24, 2023 - 6:31 AM   
 By:   johnonymous86   (Member)

Still have not ordered this because of the SNAFU. This may be a good candidate for digital download. Is there anything earth-shattering in the notes that demands a physical release?

 
 Posted:   Aug 24, 2023 - 9:25 AM   
 By:   Yavar Moradi   (Member)

Maybe not "earth shattering", but the liner notes are EXCELLENT because they're by the always-reliable Tim Greiving. He always does thorough research and usually interviews people who worked on a project to get unique insights you don't find anywhere else. In this case in addition to quotes from other involved parties, Tim newly interviewed Kenneth Lipper, an old friend of Al Pacino's who wrote the screenplay and was the driving force behind the film. There are a lot of interesting revelations about how his original ideas were modified by later re-writers to make the film more "Hollywood" (Lipper was an outsider to the industry), resulting in the somewhat compromised final product. Lipper also has some interesting comments about Goldsmith's music, and Tim brings a lot of his own insight into discussing the score. There's no comprehensive track-by-track notes or anything (that's becoming more rare these days in general, alas), but he does single out some key cues for analysis.

I for one can't understand when record labels don't provide a liner notes PDF along with digital downloads of their albums. WHY? It's something only a few labels do, and I feel it should be standard procedure.

In any case, it doesn't look like a digital release of this expansion is necessarily happening, for whatever reason (probably the fine print of Varese's original perpetuity rights agreement didn't include digital downloads -- like why their DE of Silvestri's Death Becomes Her was only released physically, while their simultaneous expansion of Silvestri's Tomb Raider 2 score came out for download purchase as well as streaming on Spotify, etc. around the same time as the CD release). The fine print reveals this new City Hall DE was licensed from the WB-owned Castle Rock, just like Varese's Deluxe Edition of L.A. Confidential last year... and *that* one got a simultaneous release on digital download sites and Spotify, etc. for streaming. So it seems like rights agreements can differ even with the same licensor.

Yavar

 
 Posted:   Aug 24, 2023 - 3:27 PM   
 By:   Trekfan   (Member)

Received my replacement disc the other day.

The center spindle has an "03" whereas my faulty earlier copy had "02" there. Probably pressing run/batch #. I know some have been wondering how they'd identify the faulty one if, say, a Discogs or eBay seller lists this title, even months or years from now. You could ask the seller to please check what this number value is.

 
 Posted:   Aug 25, 2023 - 12:58 AM   
 By:   Nicolai P. Zwar   (Member)

Received my replacement disc the other day.

The center spindle has an "03" whereas my faulty earlier copy had "02" there. Probably pressing run/batch #. I know some have been wondering how they'd identify the faulty one if, say, a Discogs or eBay seller lists this title, even months or years from now. You could ask the seller to please check what this number value is.



Very helpful... just wondering how you get a hold of this information if you need it. smile

So many CDs have got replacement discs over the years, I somewhat lost track.

 
 
 Posted:   Sep 11, 2023 - 10:02 AM   
 By:   Morino   (Member)

After three weeks in customs I finally got confirmation today it's ready to leave for delivery. After paying (again) €17,38 in VAT and custom clearance because the value for a single replacement cd was set at €54,19.

Anyone else had this much trouble with getting the replacement?

*e-mailing Misty...again*

Update 14-9, after almost 4 weeks the replacement arrived today. Full of scuffs and scratches. I'm so done with this City Hall-trainwreck...

 
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