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 Posted:   Jul 11, 2023 - 7:42 PM   
 By:   VeronicaMars   (Member)

Has anyone with defective discs had any luck getting replacements ordered?

Not so far. Concord Music refunded my order and told me, "Unfortunately, we no longer have that item in stock to send a replacement." This seems untrue, since the disc is still available for sale on Varese's website. I have requested clarification. I suppose I can always put my refund towards a new order and just hope that I get a good one this time. And if the next one is also defective, just rinse and repeat until I get a playable disc? This would not seem to address the wider problem.


In my case they asked me to send a photo and sample of the audio defects. I have not heard anything back since.

They are totally lying if they are saying they cannot send a new disc. Wow, Varese customer service has gone downhill BIG TIME.


And I thought I was the only one with this issue and the same response by Mindi. Better were the days when Varese handled their own stuff. Boy is this a sad state affairs.

 
 
 Posted:   Jul 11, 2023 - 7:52 PM   
 By:   jwb1   (Member)



And I thought I was the only one with this issue and the same response by Mindi. Better were the days when Varese handled their own stuff. Boy is this a sad state affairs.


So clearly they are getting multiple people reporting the disc problem. You'd think they would understand there is clearly a problem and a bad batch of discs.

 
 
 Posted:   Jul 11, 2023 - 8:15 PM   
 By:   Wickenstein   (Member)

Today, I received an email from Misty at Concorde saying they would ship me a replacement ASAP. I'm surprised that you are getting a different response.

 
 
 Posted:   Jul 11, 2023 - 8:18 PM   
 By:   Graham   (Member)

Today, I received an email from Misty at Concorde saying they would ship me a replacement ASAP. I'm surprised that you are getting a different response.

Having to jump through hoops here.

Graham

 
 Posted:   Jul 11, 2023 - 9:41 PM   
 By:   Amer Zahid   (Member)

If its affecting everyone then they should send an automatic replacement to all those who made the order.

 
 
 Posted:   Jul 12, 2023 - 4:24 AM   
 By:   ClaytonMG   (Member)

Today, I received an email from Misty at Concorde saying they would ship me a replacement ASAP. I'm surprised that you are getting a different response.

Having to jump through hoops here.

Graham


Same here. First I emailed the address they provided on the site, then Misty asked me to fill out a form. Now I'm waiting for another response. I'm curious if they'll replace the CD (are there even corrected ones available?) or send a refund. If they send a refund it could be tricky since I bought it using the discount with Mouse Hunt. I could end up paying a little more because of the defective disc but we'll see what happens.

Thankfully it's only track 1 that I'm having issues with on my end. I was able to rip the rest of the CD without issue and as someone who had never heard the score before, I have to say I'm enjoying it quite a bit!

 
 Posted:   Jul 12, 2023 - 4:34 AM   
 By:   Nicolai P. Zwar   (Member)

If it is a defect, they are obligated to either replace or refund the disc.

 
 Posted:   Jul 12, 2023 - 5:46 AM   
 By:   PollyAnna   (Member)

I'm a longtime Goldsmith fan but this score just doesn't engage me. Original album okay by me but rarely play.

 
 
 Posted:   Jul 12, 2023 - 6:18 AM   
 By:   jwb1   (Member)

Seems like Misty is their only support person....

 
 Posted:   Jul 12, 2023 - 9:34 AM   
 By:   The Mutant   (Member)

Ugh. Received mine and the first track is making all kinds of weird noises.
They better do something about this

 
 
 Posted:   Jul 12, 2023 - 9:37 AM   
 By:   jwb1   (Member)

This is what Varese is telling me:

------------------------------------------------------------------------
We have forwarded this claim to management. We are waiting for them to review and advise us on the best way to help you with your order.

Once we hear back from them, we will be back in touch with you asap.
------------------------------------------------------------------------

 
 Posted:   Jul 12, 2023 - 10:49 AM   
 By:   Wedge   (Member)

Heard back from Concord (Misty) again. Apparently, because I ordered the bundle with MOUSE HUNT (which they immediately refunded when I pointed out the CITY HALL error) they cannot now send me a replacement for just CITY HALL. So I will need to replace the order for the individual CD and hope that I get a good one. If not, I suppose they will be able to replace it this time? We'll see what happens.

 
 Posted:   Jul 12, 2023 - 11:08 AM   
 By:   Yavar Moradi   (Member)

So you got to essentially keep Mouse Hunt for free?

Yavar

 
 
 Posted:   Jul 12, 2023 - 11:09 AM   
 By:   jwb1   (Member)

Heard back from Concord (Misty) again. Apparently, because I ordered the bundle with MOUSE HUNT (which they immediately refunded when I pointed out the CITY HALL error) they cannot now send me a replacement for just CITY HALL. So I will need to replace the order for the individual CD and hope that I get a good one. If not, I suppose they will be able to replace it this time? We'll see what happens.

It must be why they are telling me to wait until they figure out a solution. I haven't been refunded anything and I also ordered the bundle.

 
 Posted:   Jul 12, 2023 - 11:23 AM   
 By:   Mike Esssss   (Member)

Yavar and David, will the Goldsmith Odyssey be doing a spotlight episode on this release? Varese's dogged insistence on not offering samples has me interested in getting a better taste of the unreleased material.

 
 Posted:   Jul 12, 2023 - 11:49 AM   
 By:   Yavar Moradi   (Member)

I regretfully won't be able to participate, but David and Clark are chatting with our friend liner notes writer Tim Greiving about the album on Friday (and then it'll likely take a couple weeks before a polished/edited episode is released).

I tried emailing my previous Varese contacts twice about getting advance access to a digital master or something so we could have an episode ready sooner, but alas for whatever reason I never heard back from any of them. So we had to wait for our own copies of the CD to arrive before we could even listen to the album and absorb it. That happened this past weekend and David has already dug into a lot of the differences between album/film/alternate cues and such. I'm sure he and Clark will have an excellent conversation with Tim, and I know our listeners will be interested to hear it (including sound samples of the most interesting previously unreleased material).

Yavar

 
 Posted:   Jul 12, 2023 - 11:54 AM   
 By:   Mike Esssss   (Member)

I regretfully won't be able to participate, but David and Clark are chatting with our friend liner notes writer Tim Greiving about the album on Friday (and then it'll likely take a couple weeks before a polished/edited episode is released).

I tried emailing my previous Varese contacts twice about getting advance access to a digital master or something so we could have an episode ready sooner, but alas for whatever reason I never heard back from any of them. So we had to wait for our own copies of the CD to arrive before we could even listen to the album and absorb it. That happened this past weekend and David has already dug into a lot of the differences between album/film/alternate cues and such. I'm sure he and Clark will have an excellent conversation with Tim, and I know our listeners will be interested to hear it (including sound samples of the most interesting previously unreleased material).

Yavar


Sounds great, thank you. I look forward to hearing it!

 
 Posted:   Jul 12, 2023 - 12:16 PM   
 By:   Wedge   (Member)

So you got to essentially keep Mouse Hunt for free?

It appears that way. I never asked for nor expected a refund -- I was just looking to get the defective CITY HALL disc replaced. But it doesn't seem like they had a clear plan for a scenario like this one. At this point, I'm not automatically expecting that my second copy will be screened for the defect in advance, but I don't see any other way to proceed.

 
 
 Posted:   Jul 12, 2023 - 1:10 PM   
 By:   Hurdy Gurdy   (Member)

Expect The Unexpected

 
 Posted:   Jul 12, 2023 - 1:10 PM   
 By:   The Mutant   (Member)

I just filled out some form and then got a reply from Misty asking me to fill out the same form - again.

 
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