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 Posted:   Dec 30, 2018 - 11:19 AM   
 By:   Quartet Records   (Member)

We have been notified by some customers that CD 1 of "The Big Country" has some skips. The two copies I heard before shipping were in perfect condition. However, we have now opened and listened to another 25 copies from different boxes, and 5 of them were defective. It’s essentially a lottery since not all the pressings are bad.

We have repressed CD 1 and sent replacement copies to all customers who have purchased directly from our website. It is not necessary to contact us, since in the next few days you will automatically receive a replacement CD at your shipping address.

We are also sending enough quantities to all retailers so that, in case your copy has a defect, you can request a replacement that they can send in the next order you make to them.

Apologies for this incident. As I said, only a portion of the pressing had this problem, so not all copies are bad.

Happy New Year to everyone!

Jose

 
 
 Posted:   Dec 30, 2018 - 12:02 PM   
 By:   Big X   (Member)

Wonderful, thank you so much for your excellent customer service, it is much appreciated.

 
 
 Posted:   Dec 30, 2018 - 12:36 PM   
 By:   .   (Member)

If you've already re-pressed CD1 and sent them to customers who bought from you directly, the issue must have been known for quite a while – as long as it takes to confirm the problem by checking through 25 copies, ordering a re-pressing of Disc 1, manufacturing the replacements at the plant (over the Christmas period) and shipping them out.

What do I do about the copy I bought and then shipped to Australia from the U.S. only yesterday, to the winner of the free draw we held here last week? If I've sent him a bad copy, it's because you didn't give us a heads up that you had already rejected the discs long enough ago to have already re-pressed and distributed them.

 
 Posted:   Dec 30, 2018 - 12:44 PM   
 By:   edwzoomom   (Member)



Thanks for the heads-up. I just ordered mine from another retailer yesterday and appreciate the info.

 
 Posted:   Dec 30, 2018 - 1:03 PM   
 By:   orbital   (Member)

We have been notified by some customers that CD 1 of "The Big Country" has some skips. (...) It’s essentially a lottery since not all the pressings are bad.

Thanks, José, for the info & the replacement process.

Does it concern specific tracks or are those skips scattered randomly across CD 1? If it's the former can you tell me/us which tracks are affected? Thanks!

 
 
 Posted:   Dec 30, 2018 - 2:44 PM   
 By:   SteveP   (Member)

Thanks Jose for this. I emailed you direct at Quartet a few days ago and await the replacement. Glad to know you're on top of the situation. Though it's nothing to do with this thread I'll say it again, Bride Wore Black is the release of the year. Great work!

 
 Posted:   Dec 30, 2018 - 4:38 PM   
 By:   Stefan Huber   (Member)

If you've already re-pressed CD1 and sent them to customers who bought from you directly, the issue must have been known for quite a while – as long as it takes to confirm the problem by checking through 25 copies, ordering a re-pressing of Disc 1, manufacturing the replacements at the plant (over the Christmas period) and shipping them out.

What do I do about the copy I bought and then shipped to Australia from the U.S. only yesterday, to the winner of the free draw we held here last week? If I've sent him a bad copy, it's because you didn't give us a heads up that you had already rejected the discs long enough ago to have already re-pressed and distributed them.


Just shaking my head. I know that this can be annoying to you, but the criticism Quartet is getting lately (here and at other places) is just not justified. José and his team are doing the best work in an ever-shrinking (almost non-existing) market and get nothing but criticism and negativity in return. I hope this won't discourage Quartet from releasing their great albums.

You know how other labels (let alone the majors) would have handled a problem like this? They would simply ignore it. Quartet is going as far as providing a re-pressing and still it's not good enough.

 
 Posted:   Dec 30, 2018 - 5:13 PM   
 By:   orbital   (Member)

Just shaking my head.

Right there with you, Stefan...

 
 
 Posted:   Dec 30, 2018 - 5:15 PM   
 By:   .   (Member)

Quartet is going as far as providing a re-pressing and still it's not good enough.





No big deal, so long as everyone has a problem-free set in the end.

 
 Posted:   Dec 30, 2018 - 5:46 PM   
 By:   Sirusjr   (Member)

At this rate I expect SAE will get the replacement discs before my order ships, since I combined it with something else that isn't out yet. So hopefully it will be included just in case.

 
 
 Posted:   Dec 30, 2018 - 8:49 PM   
 By:   cody1949   (Member)

We have been notified by some customers that CD 1 of "The Big Country" has some skips. (...) It’s essentially a lottery since not all the pressings are bad.

Thanks, José, for the info & the replacement process.

Does it concern specific tracks or are those skips scattered randomly across CD 1? If it's the former can you tell me/us which tracks are affected? Thanks!


I have played my CD to verify the problem and my disc 1 skips at track 1 at 01:22 lasting 2 seconds and 01:38 lasting 5 seconds. Nowhere else on disc 1 are there any problems.

 
 
 Posted:   Dec 30, 2018 - 9:02 PM   
 By:   .   (Member)


Mine was purchased from Intrada. Will they be automatically receiving and sending a replacement Disc 1 to everyone who ordered a copy from them?

 
 
 Posted:   Dec 30, 2018 - 9:14 PM   
 By:   haineshisway   (Member)

Sounds exactly what happened to us with The Man Who Would be King - one of the pressing machines malfunctioned and yes it's always sporadic. We had to do the same thing - repress and send everyone new discs and all the retailers, too. Stuff you can't control.

 
 
 Posted:   Dec 30, 2018 - 9:26 PM   
 By:   notkafkaesque   (Member)

Mine was purchased from Intrada. Will they be automatically receiving and sending a replacement Disc 1 to everyone who ordered a copy from them?

Did you even read Quartet's explanation at the beginning of this thread before flying off the handle?

NK

 
 
 Posted:   Dec 30, 2018 - 11:05 PM   
 By:   .   (Member)

Mine was purchased from Intrada. Will they be automatically receiving and sending a replacement Disc 1 to everyone who ordered a copy from them?

Did you even read Quartet's explanation at the beginning of this thread before flying off the handle?

NK



Quartet's explanation was that their own customers would all automatically receive replacements, whether or not they requested them.
They went on to say buyers of their exact same product from other retailers (like Intrada or SAE) will not receive the same blanket service and that they will only receive a replacement if they specifically ask for it, and even if they do ask for it, they won't receive the replacement until such time they place an additional order for other goods.
That being the case, I'd rather hear from Intrada about what to do next.

 
 Posted:   Dec 31, 2018 - 8:09 AM   
 By:   Frank DeWald   (Member)

Mine was purchased from Intrada. Will they be automatically receiving and sending a replacement Disc 1 to everyone who ordered a copy from them?

Did you even read Quartet's explanation at the beginning of this thread before flying off the handle?

NK



Quartet's explanation was that their own customers would all automatically receive replacements, whether or not they requested them.
They went on to say buyers of their exact same product from other retailers (like Intrada or SAE) will not receive the same blanket service and that they will only receive a replacement if they specifically ask for it, and even if they do ask for it, they won't receive the replacement until such time they place an additional order for other goods.
That being the case, I'd rather hear from Intrada about what to do next.


I'd suggest you wait until your winner receives the discs and then determine if there's a problem (which affects only a portion of the pressing, after all). If there is, I'm sure any retailer would be happy to help you.

 
 Posted:   Jan 2, 2019 - 4:50 AM   
 By:   Doug Raynes   (Member)

My CD plays fine but I appreciate receipt of the re-pressed disc which arrived today in a sealed jewel case. Service above and beyond the call of duty from Jose!

 
 
 Posted:   Jan 2, 2019 - 8:03 AM   
 By:   cody1949   (Member)

My CD has the defect on Disc 1. I will call SAE to find out how and when they will send me a corrected disc.

 
 
 Posted:   Jan 2, 2019 - 5:06 PM   
 By:   cody1949   (Member)

My CD has the defect on Disc 1. I will call SAE to find out how and when they will send me a corrected disc.

Update : Katie responded to my email. When the replacement discs come in, I will be getting one. Couldn't ask for more. Thanks,SAE.

 
 
 Posted:   Jan 3, 2019 - 11:47 PM   
 By:   riotengine   (Member)

My CD has the defect on Disc 1. I will call SAE to find out how and when they will send me a corrected disc.

Update : Katie responded to my email. When the replacement discs come in, I will be getting one. Couldn't ask for more. Thanks,SAE.


Good to know. I Just ordered a copy for Adam B. for a trade, and I just ordered one for myself, both from SAE.

Greg Espinoza

 
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