 |
|
|
|
|
|
|
|
|
|
|
We have been notified by some customers that CD 1 of "The Big Country" has some skips. The two copies I heard before shipping were in perfect condition. However, we have now opened and listened to another 25 copies from different boxes, and 5 of them were defective. It’s essentially a lottery since not all the pressings are bad.
We have repressed CD 1 and sent replacement copies to all customers who have purchased directly from our website. It is not necessary to contact us, since in the next few days you will automatically receive a replacement CD at your shipping address.
We are also sending enough quantities to all retailers so that, in case your copy has a defect, you can request a replacement that they can send in the next order you make to them.
Apologies for this incident. As I said, only a portion of the pressing had this problem, so not all copies are bad.
Happy New Year to everyone!
Jose
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
If you've already re-pressed CD1 and sent them to customers who bought from you directly, the issue must have been known for quite a while – as long as it takes to confirm the problem by checking through 25 copies, ordering a re-pressing of Disc 1, manufacturing the replacements at the plant (over the Christmas period) and shipping them out.
What do I do about the copy I bought and then shipped to Australia from the U.S. only yesterday, to the winner of the free draw we held here last week? If I've sent him a bad copy, it's because you didn't give us a heads up that you had already rejected the discs long enough ago to have already re-pressed and distributed them.
Just shaking my head. I know that this can be annoying to you, but the criticism Quartet is getting lately (here and at other places) is just not justified. José and his team are doing the best work in an ever-shrinking (almost non-existing) market and get nothing but criticism and negativity in return. I hope this won't discourage Quartet from releasing their great albums.
You know how other labels (let alone the majors) would have handled a problem like this? They would simply ignore it. Quartet is going as far as providing a re-pressing and still it's not good enough.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Sounds exactly what happened to us with The Man Who Would be King - one of the pressing machines malfunctioned and yes it's always sporadic. We had to do the same thing - repress and send everyone new discs and all the retailers, too. Stuff you can't control.
|
|
|
|
|
|
Mine was purchased from Intrada. Will they be automatically receiving and sending a replacement Disc 1 to everyone who ordered a copy from them?
Did you even read Quartet's explanation at the beginning of this thread before flying off the handle?
NK
|
|
|
|
|
|
|
|
|
|
Mine was purchased from Intrada. Will they be automatically receiving and sending a replacement Disc 1 to everyone who ordered a copy from them?
Did you even read Quartet's explanation at the beginning of this thread before flying off the handle?
NK
Quartet's explanation was that their own customers would all automatically receive replacements, whether or not they requested them.
They went on to say buyers of their exact same product from other retailers (like Intrada or SAE) will not receive the same blanket service and that they will only receive a replacement if they specifically ask for it, and even if they do ask for it, they won't receive the replacement until such time they place an additional order for other goods.
That being the case, I'd rather hear from Intrada about what to do next.
I'd suggest you wait until your winner receives the discs and then determine if there's a problem (which affects only a portion of the pressing, after all). If there is, I'm sure any retailer would be happy to help you.
|
|
|
|
|
|
|
My CD plays fine but I appreciate receipt of the re-pressed disc which arrived today in a sealed jewel case. Service above and beyond the call of duty from Jose!
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
