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 Posted:   Mar 21, 2019 - 6:52 PM   
 By:   Scott Patterson   (Member)

On November 26, 2018: I placed an Order #2133 with Buysoundtrax, which included the GNP CD of STAR TREK: THE NEXT GENERATION - "Encounter At Farpoint" / "The Arsenal of Freedom”.

On December 22, 2018 I sent the following email under the heading “Re: Order #2133 confirmed”:

Hi - I received a package from you today. However, instead of including the CD of STAR TREK: THE NEXT GENERATION - "Encounter At Farpoint" / "The Arsenal of Freedom" as stated below in my order, I received a copy of a CD called "Fight for Space". Please let me know how this error will be corrected. Thanks

On December 26, 2018, I received the following response from Buysoundtrax:

Buysoundtrax

Hello,

We waiting for more stock to arrive from the label. It should arrive next week after the holiday and we'll ship it right off to you with our deepest apologies for the delay


However, I have not received my CD. I have sent Buysoundtrax follow-up emails about this on February 6 and 17. After not receiving any response to my emails, I have called the phone number on your site several times, in each case leaving a voicemail message identifying the order number and issue. I have also not received any response from Buysoundtrax to those voicemail messages.

Therefore, I am posting this message on the FSM Board in the hope that someone at Buysoundtrax will respond. My order identified above and my prior emails and voice messages identify how to contact me. You can also leave a response on the FSM Board.

Thanks.

 
 Posted:   Mar 21, 2019 - 7:14 PM   
 By:   Mr. Jack   (Member)

I don't think I'll ever purchase from Buysoundtrax again, because it's IMPOSSIBLE to get a response from them when an order goes awry, which it did both times I've ordered from them in the last six months.

 
 
 Posted:   Mar 21, 2019 - 7:29 PM   
 By:   Ford A. Thaxton   (Member)

On November 26, 2018: I placed an Order #2133 with Buysoundtrax, which included the GNP CD of STAR TREK: THE NEXT GENERATION - "Encounter At Farpoint" / "The Arsenal of Freedom”.

On December 22, 2018 I sent the following email under the heading “Re: Order #2133 confirmed”:

Hi - I received a package from you today. However, instead of including the CD of STAR TREK: THE NEXT GENERATION - "Encounter At Farpoint" / "The Arsenal of Freedom" as stated below in my order, I received a copy of a CD called "Fight for Space". Please let me know how this error will be corrected. Thanks

On December 26, 2018, I received the following response from Buysoundtrax:

Buysoundtrax

Hello,

We waiting for more stock to arrive from the label. It should arrive next week after the holiday and we'll ship it right off to you with our deepest apologies for the delay


However, I have not received my CD. I have sent Buysoundtrax follow-up emails about this on February 6 and 17. After not receiving any response to my emails, I have called the phone number on your site several times, in each case leaving a voicemail message identifying the order number and issue. I have also not received any response from Buysoundtrax to those voicemail messages.

Therefore, I am posting this message on the FSM Board in the hope that someone at Buysoundtrax will respond. My order identified above and my prior emails and voice messages identify how to contact me. You can also leave a response on the FSM Board.

Thanks.



We have been trying to Gert more stock from the label, it's just getting back in stock.

You should it in a few days.

 
 
 Posted:   Mar 21, 2019 - 7:37 PM   
 By:   Ford A. Thaxton   (Member)

I don't think I'll ever purchase from Buysoundtrax again, because it's IMPOSSIBLE to get a response from them when an order goes awry, which it did both times I've ordered from them in the last six months.

if you could give us the order numbers, I'll look these up.

 
 
 Posted:   Mar 21, 2019 - 8:07 PM   
 By:   ghp1977   (Member)

if you could give us the order numbers, I'll look these up.

Taking advantage of this, order 2104 placed on november 21st arrived on february with a misplaced item. Mark contacted me, after I post on this forum equal circumstances as the above person, but after I replied to him, there has been no follow-up. I just want to know if you have sent the correct CD and if you could provide me the tracking number. Thank you

Gerardo

 
 Posted:   Mar 21, 2019 - 8:23 PM   
 By:   Mr. Jack   (Member)

if you could give us the order numbers, I'll look these up.

I don't have any orders pending right now, but you should respond to messages sent directly to the BSX site, and not have to force people to put an open message on the board hoping to get someone's attention. Both times I had issues with my last two orders, I had to do the same thing in order to get a response, and that's not cool.

 
 Posted:   Mar 22, 2019 - 3:45 AM   
 By:   Nicolai P. Zwar   (Member)

I'm glad I found this web site, I couldn't find any knowledge on this matter prior to. Also, operate a site and if you are ever interested in doing some visitor writing for me if possible feel free to let me know, I'm always looking for people to check out my web site.
https://... snip .... /


"Earntodieaz" here is obviously a spammer, placing links to various sites, but offering only generic "replies" that could posted anywhere, on any subject.

 
 Posted:   Mar 22, 2019 - 6:11 AM   
 By:   ZapBrannigan   (Member)

I think I've bought only one BSX title, TITANIC: AN EPIC MUSICAL VOYAGE. To save a little money, I got it as a digital download from iTunes, and it was everything I could have asked for. The digital booklet is full and generous, in keeping with what I'd expect on paper from our boutique labels.

The point is, when BSX has an in-house title you want, check to see if you can buy it that way, and you're all set, with no inventory or shipping problems. When possible.

 
 Posted:   Sep 2, 2019 - 5:08 AM   
 By:   TOR The Wrestler From The Past   (Member)

Wondering if Ford Thaxton can address this. I emailed and phoned/left message but haven't received a reply. I ordered a CD last week, then got the Labor Day sale announcement email. I inquired if I could cancel and re-order with the discount (or just have the discount applied). Order number 2706.

 
 
 Posted:   Sep 2, 2019 - 12:31 PM   
 By:   Ford A. Thaxton   (Member)

Wondering if Ford Thaxton can address this. I emailed and phoned/left message but haven't received a reply. I ordered a CD last week, then got the Labor Day sale announcement email. I inquired if I could cancel and re-order with the discount (or just have the discount applied). Order number 2706.

Check your email for our reply.

Ford A. Thaxton

 
 
 Posted:   Sep 2, 2019 - 12:32 PM   
 By:   Ford A. Thaxton   (Member)

I think I've bought only one BSX title, TITANIC: AN EPIC MUSICAL VOYAGE. To save a little money, I got it as a digital download from iTunes, and it was everything I could have asked for. The digital booklet is full and generous, in keeping with what I'd expect on paper from our boutique labels.

The point is, when BSX has an in-house title you want, check to see if you can buy it that way, and you're all set, with no inventory or shipping problems. When possible.


We also offer digital downloads at 24 bit on our own titles as well.

Ford A. Thaxton

 
 Posted:   Sep 14, 2019 - 8:28 AM   
 By:   TOR The Wrestler From The Past   (Member)

Wondering if Ford Thaxton can address this. I emailed and phoned/left message but haven't received a reply. I ordered a CD last week, then got the Labor Day sale announcement email. I inquired if I could cancel and re-order with the discount (or just have the discount applied). Order number 2706.

Check your email for our reply.

Ford A. Thaxton


The jewel case was sealed and intact, but the rear insert has a hole in barcode. No mention of this in the store description, otherwise I wouldn't have ordered it. Can BSX send an undamaged tray insert?

 
 Posted:   Sep 15, 2019 - 4:14 AM   
 By:   TOR The Wrestler From The Past   (Member)

Wondering if Ford Thaxton can address this. I emailed and phoned/left message but haven't received a reply. I ordered a CD last week, then got the Labor Day sale announcement email. I inquired if I could cancel and re-order with the discount (or just have the discount applied). Order number 2706.

Check your email for our reply.

Ford A. Thaxton


The jewel case was sealed and intact, but the rear insert has a hole in barcode. No mention of this in the store description, otherwise I wouldn't have ordered it. Can BSX send an undamaged tray insert?


Will you refund shipping both ways if CD is returned? Btw, I opened it before I noticed the insert defect.

 
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