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 Posted:   Nov 26, 2021 - 10:05 AM   
 By:   King Solium   (Member)

Just got Hunchback for $20.08 with free shipping!

https://www.disneymusicemporium.com/store/

 
 Posted:   Nov 27, 2021 - 2:44 PM   
 By:   Replicant006   (Member)

Wow! Thanks for the heads up. Just purchased this only Legacy title I don't own for a few cents more.

 
 Posted:   Nov 27, 2021 - 4:12 PM   
 By:   King Solium   (Member)

You're welcome.

 
 
 Posted:   Nov 28, 2021 - 5:40 PM   
 By:   kam   (Member)

Tried to order Hunchback of Notre Dame twice, got this automated email response back both times:

"Your order has been cancelled because we could not verify some or all of your information."

WTF does that even mean??

I'm trying to have this sent to Minnetonka MN and after I enter in my address the site changes it to Hopkins MN.

so I can't get this release from their POS website because they IT coded it all wrong, *and* they don't make it available anywhere else. What a smart strategy...

 
 Posted:   Nov 29, 2021 - 7:16 AM   
 By:   King Solium   (Member)

Tried to order Hunchback of Notre Dame twice, got this automated email response back both times:

"Your order has been cancelled because we could not verify some or all of your information."

WTF does that even mean??

I'm trying to have this sent to Minnetonka MN and after I enter in my address the site changes it to Hopkins MN.

so I can't get this release from their POS website because they IT coded it all wrong, *and* they don't make it available anywhere else. What a smart strategy...


That is frustrating. Hopefully you emailed them, so you can get the discount before the sale ends.

 
 
 Posted:   Nov 30, 2021 - 10:37 AM   
 By:   prindlesailor   (Member)

Words cannot begin to express how amateurish the checkout process is on that website. First, I tried to use PayPal, and it tells me the transaction didn't go through (even though there is a hold on my credit card). I finally placed the order without PayPal, but now the website doesn't allow me to view the actual in-process order.

The sale is good, and free shipping is appreciated. But the frustration is hardly worth it...

 
 
 Posted:   Dec 6, 2021 - 8:28 AM   
 By:   scatmanjack   (Member)


Anybody get shipping notice on any orders placed during this sale?

(In the USA if that matters...)

 
 Posted:   Dec 6, 2021 - 8:35 AM   
 By:   Replicant006   (Member)

Anybody get shipping notice on any orders placed during this sale?

(In the USA if that matters...)


Nope. Nothing for me yet. frown

 
 Posted:   Dec 6, 2021 - 9:30 AM   
 By:   King Solium   (Member)

Words cannot begin to express how amateurish the checkout process is on that website. First, I tried to use PayPal, and it tells me the transaction didn't go through (even though there is a hold on my credit card). I finally placed the order without PayPal, but now the website doesn't allow me to view the actual in-process order.

The sale is good, and free shipping is appreciated. But the frustration is hardly worth it...


Now that I think about it, I had troubles placing my order too. It took me two times.
Just checked on my order and no shipping information or updates since I placed my order.

 
 Posted:   Dec 6, 2021 - 11:29 AM   
 By:   jedizim   (Member)

Anybody get shipping notice on any orders placed during this sale?

(In the USA if that matters...)


Nope. Nothing for me yet. frown


No shipping notice for me yet either...

 
 
 Posted:   Dec 7, 2021 - 5:30 AM   
 By:   prindlesailor   (Member)

Anybody get shipping notice on any orders placed during this sale?

(In the USA if that matters...)


Nothing for me yet, either. And I'm in the USA, too.

1. My credit card was charged last Monday, November 30th. It is posted to my bank account also (not pending).
2. Email confirmation of the order shows the order number, but does not show any of the items ordered.
3. Website lists the order status as "In Progress", same as it did a week ago.
4. Website does not allow me to look inside the actual order (telling me the email address isn't the one I used for the order, even though I received an email confirmation from Disney at that same email address).
5. One of the items I ordered was the Star Wars: A New Hope deluxe LP. It was in stock when I placed my order, but now shows as out of stock. I am guessing this might delay things?
6. I seem to remember the sale page showing the free shipping option as taking 5-8 business days. But there was also a disclaimer about how it might take longer. However, it was unclear if they meant it would SHIP, or if it would take that long just to process the order.
7. I have already mentally prepared myself for not receiving this order until well into January. Maybe I'll be surprised.

Either way, communication is key. Stores need to do a much better job of managing customer expectations, and keeping them informed regarding delays. And I'm not just talking about Disney - I'm talking about ALL merchants (soundtrack and otherwise).

 
 Posted:   Dec 7, 2021 - 7:04 AM   
 By:   King Solium   (Member)

Anybody get shipping notice on any orders placed during this sale?

(In the USA if that matters...)


Nothing for me yet, either. And I'm in the USA, too.

1. My credit card was charged last Monday, November 30th. It is posted to my bank account also (not pending).
2. Email confirmation of the order shows the order number, but does not show any of the items ordered.
3. Website lists the order status as "In Progress", same as it did a week ago.
4. Website does not allow me to look inside the actual order (telling me the email address isn't the one I used for the order, even though I received an email confirmation from Disney at that same email address).
5. One of the items I ordered was the Star Wars: A New Hope deluxe LP. It was in stock when I placed my order, but now shows as out of stock. I am guessing this might delay things?
6. I seem to remember the sale page showing the free shipping option as taking 5-8 business days. But there was also a disclaimer about how it might take longer. However, it was unclear if they meant it would SHIP, or if it would take that long just to process the order.
7. I have already mentally prepared myself for not receiving this order until well into January. Maybe I'll be surprised.

Either way, communication is key. Stores need to do a much better job of managing customer expectations, and keeping them informed regarding delays. And I'm not just talking about Disney - I'm talking about ALL merchants (soundtrack and otherwise).


Yep, the site and service is really shoddy. (First time buyer) Shocked coming from a billion dollar company. Makes it all the more painful that apparently the Hunchback CD is only available thru them!

 
 Posted:   Dec 7, 2021 - 7:38 PM   
 By:   King Solium   (Member)

Just got my shipping notice! Maybe they took a long Thanksgiving break...

 
 Posted:   Dec 7, 2021 - 8:26 PM   
 By:   Ron Pulliam   (Member)

So very glad you posted about this.

Just placed my order w/payment via PayPal...easy-peasy.

 
 Posted:   Dec 8, 2021 - 1:39 PM   
 By:   edwzoomom   (Member)


I clicked on the link and my antivirus software went crazy with all sorts of warnings. Hmmm.

 
 Posted:   Dec 8, 2021 - 2:29 PM   
 By:   Wedge   (Member)

In case anyone was wondering, the sale seems to have ended a while ago. (Or at least, I see nothing on the website.) Perhaps they'll have another one over the Christmas holiday.

No issues with the link on this end, edwzoomom, and I've clicked it via multiple machines. You may want to look into your browser health, just to be safe -- could be browser-based malware causing an unwanted redirect.

 
 Posted:   Dec 8, 2021 - 8:23 PM   
 By:   King Solium   (Member)

In case anyone was wondering, the sale seems to have ended a while ago. (Or at least, I see nothing on the website.) Perhaps they'll have another one over the Christmas holiday.

No issues with the link on this end, edwzoomom, and I've clicked it via multiple machines. You may want to look into your browser health, just to be safe -- could be browser-based malware causing an unwanted redirect.


For what its worth I also got a 15% off deal for signing up for their email newsletter.

 
 Posted:   Dec 8, 2021 - 8:31 PM   
 By:   Replicant006   (Member)

Mine is on its way as well. Not even sure if I've listened to the original release, so definitely looking forward to this.

 
 Posted:   Dec 9, 2021 - 1:40 PM   
 By:   jedizim   (Member)

Still no shipping notice for me...

 
 
 Posted:   Dec 9, 2021 - 3:05 PM   
 By:   prindlesailor   (Member)

Still no shipping notice for me...

No shipping notice for me yet, either. Star Wars 40th Anniversary is still out of stock, so that's probably why mine is delayed.

 
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