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 Posted:   Jan 11, 2022 - 1:15 PM   
 By:   villagardens553   (Member)

I recently open and played for the first time Franz Waxman's The Silver Chalice. On the 17th and last track on side 1 the disc skips and stays stuck on 1:13. I cleaned the disc and tried again with the same result. I contacted Screen Archives, but as this was not purchased within the last 30 days they could not help. Next I tried contacting the label itself. FSM has a number for CDs/orders. I called that but got a recorded message--from Screen Archives--so I feel like I'm circling here.

Do any of you have any experience dealing with FSM on a similar issue?

The 2nd disc plays without any issues.

 
 Posted:   Jan 11, 2022 - 1:43 PM   
 By:   Lukas Kendall   (Member)

I recently open and played for the first time Franz Waxman's The Silver Chalice. On the 17th and last track on side 1 the disc skips and stays stuck on 1:13. I cleaned the disc and tried again with the same result. I contacted Screen Archives, but as this was not purchased within the last 30 days they could not help. Next I tried contacting the label itself. FSM has a number for CDs/orders. I called that but got a recorded message--from Screen Archives--so I feel like I'm circling here.

Do any of you have any experience dealing with FSM on a similar issue?

The 2nd disc plays without any issues.


Hi, sorry about this. The label is shut down and SAE handle all of the inventory matters. I literally don't have anything I can send you. But I'll email you.

Lukas

 
 
 Posted:   Jan 12, 2022 - 5:12 AM   
 By:   craig2   (Member)

I recently open and played for the first time Franz Waxman's The Silver Chalice. On the 17th and last track on side 1 the disc skips and stays stuck on 1:13. I cleaned the disc and tried again with the same result. I contacted Screen Archives, but as this was not purchased within the last 30 days they could not help. Next I tried contacting the label itself. FSM has a number for CDs/orders. I called that but got a recorded message--from Screen Archives--so I feel like I'm circling here.

Do any of you have any experience dealing with FSM on a similar issue?

The 2nd disc plays without any issues.


Hi and SAE is having slow shipping and returning messages because of a Covid issue, but have you heard back from any of the staff yet before I take care of the disc 1 problem? Craig/SAE

 
 
 Posted:   Jan 12, 2022 - 6:51 AM   
 By:   villagardens553   (Member)

Hi Craig,

Katie said since the purchase was well outside the 30 days that the label (in this case FSM) was unable to provide a replacement disc and that Screen Archives does not keep replacement discs. Thanks.

 
 Posted:   Jan 12, 2022 - 7:48 AM   
 By:   King Solium   (Member)

I fear for my FSM CD's sitting on the shelf a decade later still in their shrink wrap.

 
 
 Posted:   Jan 12, 2022 - 8:09 AM   
 By:   Prince Damian   (Member)

I fear for my FSM CD's sitting on the shelf a decade later still in their shrink wrap.

How do people manage to leave one that long, unopened?

 
 Posted:   Jan 12, 2022 - 8:42 AM   
 By:   MD   (Member)

Thank you for this thread.
Thanks to it discovered that there is something wrong also with my Silver Chalice.
That sentence sounds little bit weird.smile

Cca 2 weeks ago I got Silver Chalice 2CD from SAE and I unsealed & opened it 20 minutes ago.
Disc 1 looks fine, but disc 2 looks bad, like used one. I am not even try to put it in CD player.

Package sent by SAE was in perfect condition, no cracked cases or CDs out of their holding rings.
All CDs factory sealed.
I am surprised.

I contacted SAE for replacement.

P.S. I remember that few years ago I opened the sealed Digitmovies Hercules 2CD (great score by Enzo Masetti) and disc 2 was in terrible condition, as if someone used it as a tool for grinding.
I was really surprised how something in that condition ended in a sealed CD.

---------------------------------------------

EDIT & UPDATE:

Awesome customer care by SAE.

Silver Chalice situation solved.

 
 Posted:   Jan 12, 2022 - 9:02 AM   
 By:   King Solium   (Member)

I fear for my FSM CD's sitting on the shelf a decade later still in their shrink wrap.

How do people manage to leave one that long, unopened?


Depends on the title. I rarely purchase something for nostalgia sakes but sometimes I do. Ive yet opened my copies Hawaii Five O or Kung Fu OST's. Sometimes I'll purchase something out of curiosity but its not something I would immediately dive into and it ends up lingering on the shelf. Its on me of course.

 
 
 Posted:   Jan 12, 2022 - 9:12 AM   
 By:   chriscoyle   (Member)

This happened to my second cd of Intrada’s War of the Worlds. The Conquest of Space disc just started producing a scratching sound that affected the last tracks. Luckily they had a replacement. The surface of the disc looked fine. The Silver Chalice is a nice listen.

 
 Posted:   Jan 12, 2022 - 11:23 AM   
 By:   Nicolai P. Zwar   (Member)

I fear for my FSM CD's sitting on the shelf a decade later still in their shrink wrap.

How do people manage to leave one that long, unopened?


I used to have some in shrink wrap that old, but not anymore, as I ripped them all.

Though I still have a (very few) CDs doubled up, so the extra copy is in shrink wrap. I don't think I ever had an issue with an FSM CD, though I did get a bad Quartet CD once, which I did not notice until a few years later, when it was sold out. Fortunately and thanks to excellent customer service, I got a replacement copy now.

 
 
 Posted:   Jan 12, 2022 - 11:39 AM   
 By:   Prince Damian   (Member)

Personally, if I get one or twenty in the post, I have to play through them all once.

 
 
 Posted:   Jan 12, 2022 - 11:52 AM   
 By:   Graham   (Member)

Hi Craig,

Katie said since the purchase was well outside the 30 days that the label (in this case FSM) was unable to provide a replacement disc and that Screen Archives does not keep replacement discs. Thanks.


It seems they need someone else fielding customer service issues.

Have finally stopped buying from them altogether after over two decades.

Graham

 
 
 Posted:   Jan 12, 2022 - 11:59 AM   
 By:   villagardens553   (Member)

Screen archives has always provided great service--and I've been ordering since the 90s. I was not being critical of their service, or of Katie, just answering Craig's question, just the facts, ma'am.

 
 Posted:   Jan 12, 2022 - 12:12 PM   
 By:   SchiffyM   (Member)

It seems they need someone else fielding customer service issues.

I don't see how any retailer could be expected to keep an unlimited supply of replacements in perpetuity for people who, for whatever reason, choose to keep their purchases sealed for very long periods.

 
 
 Posted:   Jan 12, 2022 - 12:16 PM   
 By:   Graham   (Member)

It seems they need someone else fielding customer service issues.

I don't see how any retailer could be expected to keep an unlimited supply of replacements in perpetuity for people who, for whatever reason, choose to keep their purchases sealed for very long periods.


From personal experience, it seems they need someone else fielding customer service issues.

It just became too difficult to get responses, let alone solve any problems.

Much easier to just purchase elsewhere.

Graham

 
 Posted:   Jan 13, 2022 - 5:45 AM   
 By:   Nicolai P. Zwar   (Member)

Not me, a music library where I already know everything in it is not much of a library. :-)

(I do that with books too, I buy a bunch of them, and once in a while, I read one when I am so inclined.

Of course, these days, I usually rip my CDs, so hopefully I find errors or defect discs quickly.

Incidentally, just today I found a still sealed CD on my shelf that I bought on September 11, 2001. (A classical CD, not a film score CD.) It seems the events of that fateful day let me put the CD unopened in the shelf, and today I stumbled across it. Have never opened or played it yet. So I have this CD for over 20 years, unopened. Might be the record in my collection. :-)

 
 Posted:   Jan 13, 2022 - 6:45 AM   
 By:   King Solium   (Member)

Not me, a music library where I already know everything in it is not much of a library. :-)

(I do that with books too, I buy a bunch of them, and once in a while, I read one when I am so inclined.

Of course, these days, I usually rip my CDs, so hopefully I find errors or defect discs quickly.

Incidentally, just today I found a still sealed CD on my shelf that I bought on September 11, 2001. (A classical CD, not a film score CD.) It seems the events of that fateful day let me put the CD unopened in the shelf, and today I stumbled across it. Have never opened or played it yet. So I have this CD for over 20 years, unopened. Might be the record in my collection. :-)


That's the benefit of not opening all your CD's. Every now and again you'll discover a "gift" waiting to be opened and listened to on your CD shelf.

 
 
 Posted:   Jan 13, 2022 - 7:00 AM   
 By:   Prince Damian   (Member)


That's the benefit of not opening all your CD's. Every now and again you'll discover a "gift" waiting to be opened and listened to on your CD shelf.


And complete with a fkn big.scratch. smile

 
 Posted:   Jan 13, 2022 - 7:36 AM   
 By:   King Solium   (Member)


That's the benefit of not opening all your CD's. Every now and again you'll discover a "gift" waiting to be opened and listened to on your CD shelf.


And complete with a fkn big.scratch. smile


That's as far as I go as far as living life dangerously! big grin

 
 Posted:   Jan 13, 2022 - 12:00 PM   
 By:   Nicolai P. Zwar   (Member)


That's the benefit of not opening all your CD's. Every now and again you'll discover a "gift" waiting to be opened and listened to on your CD shelf.






Indeed, that's the idea.


And complete with a fkn big.scratch. smile


That's as far as I go as far as living life dangerously! big grin


Exactly! I was about to open it today but thought, what's the rush.

 
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