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 Posted:   Sep 5, 2022 - 10:39 AM   
 By:   Adam.   (Member)

Hi Guys,

A month ago in my area there was a thunderstorm that knocked out internet service for a couple of hours. After internet came back up my Asus laptop could no longer connect to the internet.

"You're Not Connected" is what I get on the screen.

I've been using my 13 year old HP laptop as a temporary substitute. I'm fully aware that a power surge from the lightning may have done something to the Asus but it functions in every other respect. Just no connection to internet.

I've been watching Youtube videos on how to fix the issue but no success.

WiFi is on. Airplane Mode is off. It's connected to the modem with an ethernet cable which I know is active because I'm using my old HP.

Any help would be appreciated. Thank you.

 
 Posted:   Sep 5, 2022 - 1:35 PM   
 By:   pzfan   (Member)

What modem do you have? Is it also WiFi?
Are you sure all ports of your modem are working?
Are you connected to modem only with ethernet cable?
You don’t need WiFi on, if you are using cable, btw.
Is WiFi on your Asus working?

 
 Posted:   Sep 5, 2022 - 2:05 PM   
 By:   DOGBELLE   (Member)

on your asus go to settings
you might to rest your wifi there.
it should be in network & internet

 
 Posted:   Sep 5, 2022 - 2:06 PM   
 By:   Adam.   (Member)

What modem do you have?

---It's the modem provided by Comcast/Xfinity.

Are you sure all ports of your modem are working?

---Yes. It's functioning fine with my HP laptop.

Are you connected to modem only with ethernet cable?

---Yes. Ethernet cable only.

You don’t need WiFi on, if you are using cable, btw.

---I figured that was the case.

Is WiFi on your Asus working?


---I really don't know the answer to that.

 
 Posted:   Sep 5, 2022 - 2:11 PM   
 By:   DOGBELLE   (Member)

go to your settings

you might have to rest from thier

 
 Posted:   Sep 5, 2022 - 2:41 PM   
 By:   Adam.   (Member)

Thank you, Dogbelle. I have tried that.

 
 
 Posted:   Sep 5, 2022 - 3:08 PM   
 By:   Rameau   (Member)

I had the same thing with a really old laptop (this one in fact), something went wrong with the router, & when it came right, everything reconnected except this one. I looked it up online & it seems to be a thing with old computers, I tried a few times & no joy, so I just stuck it in a corner & forgot about it (it is very old & bits have broken off it). Anyway, a couple of months later I remembered it & thought I'd throw it out, the battery was dead by then, I plugged it in, started it...& it was online! I dunno what happened, but I'm using it for now. I think it's windows 7, which stops working on January, but I'll use it 'till then.

 
 Posted:   Sep 5, 2022 - 3:30 PM   
 By:   edwzoomom   (Member)


My daughter builds gaming computers and suggested it might be your wireless adapter. It may have gotten fried due to the storm. My daughter had an Asus with a similar problem except her Intel wifi adapter was causing our internet to crash every time she logged on during heavy traffic. She ended up doing a Windows reinstall finally. She had tried everything including drivers, repairs etc. Just wanted to share.

 
 Posted:   Sep 6, 2022 - 4:34 AM   
 By:   pzfan   (Member)


---It's the modem provided by Comcast/Xfinity.


Is it WiFi modem/router? If it is WiFi, you can try to connect via WiFi instead of cable.
If fiddling with settings (like restarting adapter in settings) doesn’t work and your modem is not WiFi, you can try USB-ethernet adapter like these:
https://www.amazon.com/usb-ethernet-adapter/s?k=usb+ethernet+adapter

But it is also possible, that if ethernet port on laptop is damaged, there might be other damages on motherboard.
I would suggest to take it to some service centre and they can run some diagnostics.

 
 Posted:   Sep 6, 2022 - 7:35 AM   
 By:   Solium   (Member)

If all else fails...



Oldie but goodie, no?

 
 Posted:   Sep 6, 2022 - 7:44 AM   
 By:   Adam.   (Member)

Thanks for the responses. If I can't resolve the issue I'll save it as a music CD burner and get a new laptop.

 
 Posted:   Sep 6, 2022 - 10:21 AM   
 By:   Adm Naismith   (Member)

If you can connect your Asus to the internet via an ethernet cable, then you know you don't have any major problems.
You did not say you tried that with the Asus. See if the Asus will connect to the Internet via an ethernet cable.


The wireless wifi radio may have been zapped by the storm. You can prob access it the same way you get to your battery and memory slots. It is generally accessible on most laptops.

If you feel bold, you can remove the wifi radio and replace it. It would take little more thn a screwdriver, and maybe pliers. (parts can be found on eBay, depending on the vintage of your laptop)

If you care not feeling so bold, you can get a USB wifi adapter and use that. I have a basic Edimax model that works for me when nothing else on my computer works right.

 
 Posted:   Sep 6, 2022 - 11:06 AM   
 By:   Adam.   (Member)

You did not say you tried that with the Asus. See if the Asus will connect to the Internet via an ethernet cable.

The Asus does not connect to the internet via ethernet cable after the storm. The HP does so I know the cable is good. Thanks for your suggestions.

 
 
 Posted:   Sep 7, 2022 - 1:38 PM   
 By:   Last Child   (Member)

If you care not feeling so bold, you can get a USB wifi adapter and use that. I have a basic Edimax model that works for me when nothing else on my computer works right.

In other words, get a dongle and stick that in your asus.

 
 Posted:   Sep 7, 2022 - 5:56 PM   
 By:   Adm Naismith   (Member)

You did not say you tried that with the Asus. See if the Asus will connect to the Internet via an ethernet cable.

The Asus does not connect to the internet via ethernet cable after the storm. The HP does so I know the cable is good. Thanks for your suggestions.


You say the ethernet connection AND wi-fi does not work?

There is a lot of poking around a person could do, but a wi-fi dongle would be the easiest fix

 
 Posted:   Sep 8, 2022 - 2:34 AM   
 By:   pzfan   (Member)


You say the ethernet connection AND wi-fi does not work?

There is a lot of poking around a person could do, but a wi-fi dongle would be the easiest fix


Unfortunately, he is not able (doesn’t want) to say, if he has a WiFi at home at all.

 
 Posted:   Sep 8, 2022 - 5:11 AM   
 By:   ryanpaquet   (Member)

If there's no Wifi as home an ethernet USB dongle would also work.

https://www.amazon.com/TP-Link-Ethernet-UE306-Foldable-10-11-10-15/dp/B09GRL3VCN/ref=sr_1_3?crid=JI9HV50H9RDS&keywords=usb+ethernet&qid=1662639077&sprefix=usb+ehternet%2Caps%2C167&sr=8-3

 
 Posted:   Sep 8, 2022 - 5:53 AM   
 By:   Adam.   (Member)

Thanks, guys. I am going to try the USB Ethernet adapter when I get home tonight.

 
 Posted:   Sep 17, 2022 - 8:08 AM   
 By:   Adam.   (Member)

Solution found. I used a USB-to-Ethernet adapter and it worked like a charm. Bought one for $4 on Ebay. My local stores didn't have one is stock.

I'm back in business. Thanks, guys.

 
 Posted:   Sep 18, 2022 - 4:30 AM   
 By:   Max Bellochio   (Member)

Solution found. I used a USB-to-Ethernet adapter and it worked like a charm. Bought one for $4 on Ebay. My local stores didn't have one is stock.

I'm back in business. Thanks, guys.


That is your best alternative. It sounds like the onboard Ethernet controller was damaged, possibly by static discharge over the ethernet port, as a result of the surge. Different equipment will react differently to such a spike, depending on design. Usually, the ethernet controller is part of the main system board, unlike most Wi-Fi/BT controllers which are sub-assemblies that typically are some form of PCI express board about the size of a postage stamp.

Very
MaxB

 
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