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 Posted:   Aug 16, 2014 - 1:15 PM   
 By:   Simon Morris   (Member)

Speaking of the package- just curious- What was it? i.e. if you dont mind?


It's obviously the 'Swedish sure-grip suck machine' as mentioned on The Naked Gun 2½, especially if it was wrapped in brown paper.*




* Equally of course, it might be something completely different smile

 
 Posted:   Aug 17, 2014 - 7:16 AM   
 By:   solium   (Member)

UPDATE:
that's FedEx's THREE different versions of what happened.
I requested the rep tell her superiors that the driver has totally changed his account of what happened, and she said she would.
Stay tuned.


Wow, that's pretty crazy. How does this FedEx person even have a job delivering packages? eek

 
 
 Posted:   Aug 20, 2014 - 3:28 PM   
 By:   dragon53   (Member)

The saga continues......


I called FedEx today and was told my package status is officially: "Lost--unable to locate package."

However, the "Lost" status contradicts the previous accounts of my package's whereabouts:

1. FedEx website tracking: "Delivered. Left at front door."
2. FedEx driver: he saw someone open the door and pick up the package.
3. FedEx driver: he gave the package to someone who just drove up in a car.

FedEx rep told me to tell the shipper/ebay seller to file a claim with FedEx for compensation, but I said the shipper/ebay seller won't cooperate, so she said I could file the claim with FedEx instead.

Since I have no 100% guarantee that FedEx will compensate me fully for the package or how long the process takes, should I also escalate my claim with ebay with the escalation deadline being September 8 just in case?

Any suggestions from those of you who have had lost package dealings with FedEx and ebay would be appreciated.

 
 Posted:   Aug 20, 2014 - 6:13 PM   
 By:   Warunsun   (Member)

My best advice is to not drop the e-bay incident report. If you drop it then you definitely will be 100% reliant on the shipping service to sort it out. I think you have the best chance with e-bay especially if you used paypal or a credit card. You can call your credit card and do a charge back and you will get your money back. You might loose paypal and/or e-bay privileges with that credit card but you WILL get your money back.

Good luck.

 
 Posted:   Aug 20, 2014 - 9:13 PM   
 By:   TM2-Megatron   (Member)

Yeah, I'll echo the 'don't drop the eBay case' until you're actually reimbursed, since eBay recovering your money from the seller will be your last recourse if FedEx doesn't come through, and once a case is closed it can't be reopened. I also wouldn't leave any better than neutral feedback for this seller for being so uncooperative when it came to filing a case with FedEx him/herself.

This is one reason that I chose to rent a private mailbox at a nearby Postnet. I receive enough packages from online transactions that it's easily worth the ~$220/year to ensure that my items are always delivered someplace reliable, where there'll always be a person there to physically receive it and e-mail me to come pick it up.

 
 
 Posted:   Aug 20, 2014 - 9:58 PM   
 By:   haineshisway   (Member)

I'm sorry, but someone has to speak up here about the eBay seller. This is not a seller problem and no claim should have ever been opened against them. They shipped the package. Period. Really. It's very wrong to have opened a claim. The seller is willing to cooperate but I don't blame the person for not wanting to until the claim is dropped. On what basis has this claim been opened anyway - the seller, if they are smart, will win this because THEY can provide the Fed Ex proof of shipment, which is all they are required to do. It is shocking to read some of these entitled replies. It sounds like Fed Ex will make good, but if they are to make good it's the seller who will make that happen so MY advice is to immediately drop the claim that should never ever have been made and frankly I'd apologize for it.

 
 Posted:   Aug 20, 2014 - 10:31 PM   
 By:   Amer Zahid   (Member)

The saga continues......


I called FedEx today and was told my package status is officially: "Lost--unable to locate package."

However, the "Lost" status contradicts the previous accounts of my package's whereabouts:

1. FedEx website tracking: "Delivered. Left at front door."
2. FedEx driver: he saw someone open the door and pick up the package.
3. FedEx driver: he gave the package to someone who just drove up in a car.



REALITY= FEDEX DRIVER STOLE IT!

 
 Posted:   Aug 20, 2014 - 10:59 PM   
 By:   Josh   (Member)

It's sticky situation, and I can empathize with both parties.

About 10 years ago, I sold a CD for over $100 on ebay and the buyer paid via Paypal. He claimed the CD never arrived, but according to the USPS tracking number it was delivered to his residence. He opened a Paypal claim, but Paypal found in my favor based on the delivery confirmation, so he wasn't granted a refund. At the time I suspected that he was trying to get one over on me, but I'll never know for sure. In fact, the buyer in this case already had one negative feedback rating from a seller who stated that the buyer claimed an item never arrived and demanded a refund, which bolstered my suspicion (this was back when sellers weren't handcuffed and could post negative feedback for unscrupulous bidders).

A few years ago, I bought a CD for $2 plus S&H on ebay and paid via Paypal. The CD never arrived despite the fact that the USPS tracking number showed that it was delivered to my residence, so after contacting my local post office over the phone and getting the run-around, I contacted the seller and asked for a refund. He refused based on the tracking information. I asked if he would send a replacement CD, since he was selling multiple copies of the same CD at the time for the same low price, and again he refused. Based on my previous experience (and the minimal monetary loss), I didn't bother to open a claim. Had I spent $100, however, I wouldn't have been so quick to shrug it off.

Either way you look at it, dragon53's is an unfortunate situation in which there is no easy remedy and which there may be no amicable resolve for both parties unless the item is eventually located and delivered to him as it should have been in the first place. Ultimately, as the carrier that was paid to provide a service that wasn't rendered, FedEx should step up and take responsibility.

 
 
 Posted:   Aug 23, 2014 - 1:33 PM   
 By:   dragon53   (Member)

I filed a claim with FedEx.

The shipper/ebay seller didn't put a declared value on the package which had a ebay selling price of $114. FedEx's compensation limit for packages without a declared value is $100.
I sent in a copy of the ebay email sales receipt for $114 with my claim.

I called FedEx twice and got two different answers---the first rep said because the $114 package had no declared value, FedEx will pay a maximum of $100. However, the second rep told me the ebay sales receipt is acceptable as a declared value, so I'm eligible to receive $114.

Which rep is right?

 
 Posted:   Aug 23, 2014 - 2:12 PM   
 By:   LeHah   (Member)

If you can supply FedEx with proof that that missing package was indeed that specific EBay item, you will get your $114

 
 
 Posted:   Aug 23, 2014 - 2:30 PM   
 By:   dragon53   (Member)

LEHAH:

I emailed my claim form plus: the ebay email sales receipt (the ebay seller mistakenly has it listed as shipped via USPS) and the ebay email FedEx shipping confirmation which shows the ebay item and the FedEx tracking number.

 
 
 Posted:   Sep 3, 2014 - 10:19 AM   
 By:   dragon53   (Member)

After three weeks of dealing with FedEx, the ebay seller and ebay, ebay gave me a courtesy refund for the entire purchase price of $114.
As I posted before, FedEx originally listed the package as being "Delivered. Left at front door.", but when I denied having received the package, the FedEx driver gave three different accounts of delivering the package: 1. Delivered. Left at front door. 2. He saw me open the door and get the package. 3. He gave the package to someone who just drove up.
The ebay seller refused my request to file a claim with FedEx.
A week later, FedEx Trace Dept. then called me and confirmed the package was not delivered, and I should file a claim.
I forwarded this information to the ebay seller in hopes they would now file a claim, but I got no reply.
I then filed a claim with FedEx, but FedEx wouldn't proceed with the claim until the ebay seller sent in a one-sentence claim waver. The FedEx rep emailed me a letter that I was to forward to the ebay seller requsting the ebay seller send in the claim waver, but the ebay seller apparently did not, so I escalated the claim with ebay.
Ebay said they would refund my money if I filed an internet crime report in that the package was probably stolen after being left at my door.
I filed the crime report and gave the report number to ebay to receive my refund. Three days later, I called ebay about my refund and was told they're still waiting for my crime report. I told them I gave it to ebay three days ago (ebay lost it) and gave it again today. My refund arrived later.
FedEx lost the package, the ebay seller wouldn't cooperate, but at least ebay refunded me the money out of their own funds.
I'm glad this had a happy ending. Lesson learned----avoid merchants who ship via FedEx no-signature required (although the ebay seller said it was being shipped via USPS).


My Toyota 2000GT from YOU ONLY LIVE TWICE.

Link: http://www.diecastsociety.com/forums/viewtopic.php?f=32&t=1969&p=9496

 
 Posted:   Sep 3, 2014 - 10:56 AM   
 By:   Francis   (Member)

After three weeks of dealing with FedEx, the ebay seller and ebay, ebay gave me a courtesy refund for the entire purchase price of $114.

Good to hear!

 
 Posted:   Sep 3, 2014 - 11:02 AM   
 By:   Ron Pulliam   (Member)

I hope you gave the eBay seller a feedback rating commensurate with his/her helpfulness throughout your ordeal.

 
 
 Posted:   Sep 4, 2014 - 8:47 AM   
 By:   Octoberman   (Member)

After three weeks of dealing with FedEx, the ebay seller and ebay, ebay gave me a courtesy refund for the entire purchase price of $114.


Jolly good, Dragon.
The squeaky wheel gets the grease.
(This is a lesson I still struggle with.)

 
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