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I've never had a problem with them, to be honest, so I can't comment.
All I'll say is that I'm sure every outlet has had a blip in its customer services one time or another, but they get it right most of the time.
Cheers
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Who's CSC?
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Who's CSC?
Chris' soundtrack corner I would wager.
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Wait, you mean theyre not a huge great factory and offices with 200 staff, a switchboard, customer services, maintenance men and a boilerhouse? Well, fuck my old brown boots, you learn something every day! Lol
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I placed an order with La-La Land Records recently but received no acknowledgement of the order, which is unusual for an online seller. I only received a confirmation email from PayPal for the payment.
I'm also having issues with my account set up, which I did during the ordering process, which I regret. I should have done this first, then ordered. Anyway, my password no longer works. Their password reset link is not sending an email to me to change my password. I have sent an email to La-La Land about this and but no response so far.
It is frustrating to be unable to access my account and confirm my order.
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Posted: |
Jan 31, 2023 - 11:19 AM
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By: |
Mark
(Member)
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I placed an order with La-La Land Records recently but received no acknowledgement of the order, which is unusual for an online seller. I only received a confirmation email from PayPal for the payment.
I'm also having issues with my account set up, which I did during the ordering process, which I regret. I should have done this first, then ordered. Anyway, my password no longer works. Their password reset link is not sending an email to me to change my password. I have sent an email to La-La Land about this and but no response so far.
It is frustrating to be unable to access my account and confirm my order.
Thanks Snow Leopard, for what is just about the only sensible response to my question. According to some of the responses on here, we can't expect much in the way of customer service because they are only small concerns. That completely goes against what I have experienced in other types of company all over the world. The smaller concerns, be it a bookshop or a hotel chain, always provide the better customer service. But not soundtrack labels, it would seem.
If you are in the US, Snow Leopard, could you give them a ring? I did get an email from Lala confirming my order, so it is odd that you didn't.... Have you checked your junk mail, that's where my confirmation went?
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Snow Leopard, are you sure you didn't misspell your email address when you set up your account?
Verification emails for accounts and orders isn't manual—it's not a person failure. The process is fully automated, so if you didn't get your confirmation emails when everyone else is getting theirs, then if it didn't go to your spam folder, the most probable and logical explanation is you typed your email address in wrong.
However, if you phone them, I'm sure they'll be able to trace your account through your name and address, and tell you what email address you registered with.
Let us know how you get on.
Cheers
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Mark, I realise it's frustrating when you send an email and don't get a reply.
The best thing to do, normally, is phone them up before escalating to a public forum. Did you try that first?
If you didn't, why not try it, and let us know how you get on.
I have never had anything other than excellent service from all these outlets, so I'm not inclined to believe that your experience is anything other than a relatively rare edge case.
Frustrating all the same, I know, but the exception rather than the rule.
Cheers
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Thanks Snow Leopard, for what is just about the only sensible response to my question. According to some of the responses on here, we can't expect much in the way of customer service because they are only small concerns. That completely goes against what I have experienced in other types of company all over the world. The smaller concerns, be it a bookshop or a hotel chain, always provide the better customer service. But not soundtrack labels, it would seem.
I would surmise some of your feedback comes from folks who have only experienced that better customer service you mention, and are perhaps a little defensive or even protective. Historically at least, soundtrack labels are most certainly not the exception you describe. That said, I have honestly heard more complaints about slow responses from LLL in recent times, which is strange. As for Music Box, well, an email from June is long forgotten. I'd write to them again.
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Always check your spam folder in case something went there. 
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Snow Leopard, are you sure you didn't misspell your email address when you set up your account?
It's possible, but unlikely. I tried to create another account with the same email address and it was rejected because they have my email address on record already. That should be enough for the password reset email to be sent so it's puzzling why it hasn't.
I've checked my spam but nothing there.
I'm not from the U.S. so phoning would be a last resort option.
The email I sent about this whole issued was sent directly from my email account so I know that is correct. I'm happy to wait a few more days and see what happens.
Thanks for the advice.
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The first time I ordered a CD directly from a specialty soundtrack label was in 1987. I started to do it regularly in 1998, when FSM released Stagecoach and Fantastic Voyage.
I have since ordered from various specialty soundtrack stores and labels. I've had few (not "zero" or "none", but not a lot) reasons to contact the customer services of these labels or stores, but had personally the experience they were even going the extra mile for great customer service.
Intrada, La-La Land, Quartet Records, Music Box Records ... All my experience with their customer service (and I had contact with each of them within the last couple of years for various reasons) was uniformly excellent.
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