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Posted: |
Apr 13, 2015 - 2:10 PM
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By: |
DeputyRiley
(Member)
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Okay, so I've placed tons and tons of orders from Amazon for nearly 15 years now. Today I decided to purchase The Big Bang Theory: Season 7 DVD from them and wait -- apparently, "this item is exclusively reserved for Amazon Prime members."
WHAT?
That's right, you can only buy this product (and many other items now as well) if you belong to Amazon Prime. I have nothing against Amazon Prime, and it may be the right way to go, but to say "We will sell this product to these people but yeah, not these people" is a horrendous, shocking move on Amazon's part.
And yes, I can buy it from secondary sellers on Amazon, probably for a cheaper price. And yes, I can join Amazon Prime (for a fee of course, one-month free membership notwithstanding).
This is not the point! I have been a loyal customer at Amazon for nearly 15 years, ordering tons of items, often opting to purchase from Amazon even when secondary sellers offer the same product at cheaper prices. And how is my loyalty rewarded? By being turned away at the door by the Amazon bouncer because I'm not on their Amazon Prime list. Quite frankly, that is bullshit.
I spoke to a rep today to complain and learn more about it; she confirmed that it is a new change and that many other products will feature the same exclusivity. I submitted an official complaint. I honestly have better things to do with my time than to call a company and complain about a policy I disagree with, but considering how much and for how long I've used Amazon and my strong degree of frustration at their new policy, I had to say something. I know it won't matter; I know nothing will change.
Anyone else aware of this new policy?
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Posted: |
Apr 13, 2015 - 3:53 PM
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By: |
DeputyRiley
(Member)
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Maybe a glitch?
Not a glitch bro, I'm telling you -- it's new policy.
I received this follow-up email from Amazon customer service (which admittedly, begrudgingly admittedly, is always stellar even if their policy is f***ed up) after I issued a phone complaint:
(Francis, their vague statement of policy only partially answers your question)
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"I'm so sorry you had to contact us today to learn more about Prime exclusive items.
From time to time, we make certain items available exclusively to prime members. It's an additional benefit of membership. The vast majority of items on Amazon.com can be purchased without having a Prime membership and we continue to expanding the selection and features available to all customers. If you have not previously done so, you can sign up for a 30-day Prime free trial here:
http://www.amazon.com/prime
However, this item may be offered by third-party sellers which can be purchased by all customers.
I was happy to forward your complaint and concerns to the correct department regarding being an extremely loyal customer and not being able to purchase The Big Bang Theory: Season 7 (2014) due to it being exclusive to Prime members only. It is with feedback such as yours that allows Amazon to continue to provide the best possible shopping experience to all customers."
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Right, product exclusivity is an additional benefit of membership. At the unimportant expense of all the other loyal Amazon customers who choose not to pay extra money to join Amazon prime. Yes, they stress the availability of exclusive product from secondary sellers, but that is far and wide beyond the point of the issue: the bottom line is Amazon is trying to make more money at the expense of their loyal customers who aren't Prime Members. Kind of like Solium said, extortion -- not completely, since they stress secondary sellers, but essentially Amazon says with this policy: you can only have access to purchase an exceedingly popular item like Big Bang Theory Ssn 7, but only if you join our membership. Otherwise, sorry outsider, go knock on someone else's door.
W...T...F?!?!
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With this, am no longer a customer.
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