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 Posted:   Jun 1, 2020 - 12:13 PM   
 By:   John Smith   (Member)

State of Play:

Paypal has switched off its info-line and the phone number on the La-La Land website appears to go to FAX after several rings. Impossible to get in telephonic touch with either. I messaged La-La Land via their “Contact Us” page , but no response so far.

To update what I wrote last night:

I just logged into my La-La Land account and it still states that I have not placed any orders with them, despite all evidence to the contrary.

Regarding Paypal, I finally was able to complete the set-up of my Paypal account, but, logging in to it now, it shows zero funds.

Yesterday I received a Paypal email with the heading: “You paid $232.44 USD to La-La Land Records”.

So where has that money gone?

Question: Is it possible that Paypal returned the money to me because I completed the account set-up too late? (I can’t check my bank account online)

One thing seems certain: La-La Land haven’t received it…

If anyone at La-La Land should chance upon this post, PLEASE get in touch with me ASAP.

 
 Posted:   Jun 1, 2020 - 12:21 PM   
 By:   jedizim   (Member)

State of Play:

Paypal has switched off its info-line and the phone number on the La-La Land website appears to go to FAX after several rings. Impossible to get in telephonic touch with either. I messaged La-La Land via their “Contact Us” page , but no response so far.

To update what I wrote last night:

I just logged into my La-La Land account and it still states that I have not placed any orders with them, despite all evidence to the contrary.

Regarding Paypal, I finally was able to complete the set-up of my Paypal account, but, logging in to it now, it shows zero funds.

Yesterday I received a Paypal email with the heading: “You paid $232.44 USD to La-La Land Records”.

So where has that money gone?

Question: Is it possible that Paypal returned the money to me because I completed the account set-up too late? (I can’t check my bank account online)

One thing seems certain: La-La Land haven’t received it…

If anyone at La-La Land should chance upon this post, PLEASE get in touch with me ASAP.


Your paypal SHOULD show zero funds. You didn't add money to your paypal account, you used paypal to send money to a business. If you received money from someone or just added money to your paypal account to sit out there...then you would show a balance.

 
 
 Posted:   Jun 1, 2020 - 12:29 PM   
 By:   John Smith   (Member)


If anyone at La-La Land should chance upon this post, PLEASE get in touch with me ASAP.


Your paypal SHOULD show zero funds. You didn't add money to your paypal account, you used paypal to send money to a business. If you received money from someone or just added money to your paypal account to sit out there...then you would show a balance.

If I used Paypal to send money to a business, why have La-La Land not received it?


What are the chances that the funds were expropriated by a third party?

And how the hell do I know which Paypal pages are legit?

 
 
 Posted:   Jun 1, 2020 - 12:42 PM   
 By:   Last Child   (Member)

The paypal message was probably just to show they sent a money request to your credit card company, but you said they couldn't connect to them so the transaction never happened.
I've noticed that paypal doesn't show every credit card transaction in my account on their website. I'm not sure why. Anyway, you could also call the credit card company.
Keep calling LLL, they might change that fax setting.

 
 Posted:   Jun 1, 2020 - 12:42 PM   
 By:   Mike Esssss   (Member)

It's possible the money hasn't cleared Paypal yet. Is it possible to check the account you used to fund the purchase to see if the debit has showed up? That would at least tell you if the money's gone out.

Too late at this point for this order but FWIW LLL doesn't require you to pay via Paypal. Once you get to the payment page to log in to Paypal there's a gray box under the log-in boxes that says "Pay with Debit or Credit Card." There you can just pay with a card as you would anywhere else.

 
 
 Posted:   Jun 1, 2020 - 12:53 PM   
 By:   Last Child   (Member)

Too late at this point for this order but FWIW LLL doesn't require you to pay via Paypal. Once you get to the payment page to log in to Paypal there's a gray box under the log-in boxes that says "Pay with Debit or Credit Card." There you can just pay with a card as you would anywhere else.

Clicking the gray box leads you to "Paypal Guest Checkout" window. The problem he had was using his CC on paypal, so he might have had the same problem there.

 
 Posted:   Jun 1, 2020 - 1:14 PM   
 By:   SunSword   (Member)

I placed a huge order on Saturday, sadly I missed X-Files Volume 2 and Close Encounters 40th. Also missed E.T. 35th! That one stings the most, one of my favorites from my favorite composer. I was away from the soundtrack world for several years due to, well life happened. Stopped reading forums and emails for a long time too. I'm gradually learning of some great score releases that I missed. A better financial situation and this sale brought me back into the world. Anyway, looking forward to receiving my order smile. I'm glad La La Land is still around.

 
 
 Posted:   Jun 1, 2020 - 1:15 PM   
 By:   John Smith   (Member)

I looked very carefully when I submitted the order and saw no possibility of paying by card.

I have phoned the bank and they confirm that the money was taken from the account.

So, I ask again, where is the money?

La-La Land are no help.

Let me give you a potted breakdown of what has transpired:

(Incidentally, I don't blame La-La Land for any delay in receiving the emails mentioned below - this is all down the dreadful Polish provider,)


May 31st early afternoon
I submitted an order to La-La Land. The order went through and I immediately received an order number.

May 31st 23.30.
I received an email from La-La (timed 22:17)
The heading: “Complete your purchase at La-La Land Records...”
The text: You recently visited our online store and we noticed that you didn't complete your order for the following items:…
To complete your order right now, just click on the link below:…
Complete Your Order
We look forward to receiving your order!

So, seven hours after being told that the order had gone through, I received an email telling me to complete the aforementioned order and submit it!

June 1st 01.30 (over three hours later)
I received a second email from La-La (timed 20:47:02)
The heading: “Your La-La Land Records Order Confirmation (#200721)”
The text: The complete order invoice. (Thus confirming that the order had, in fact, been completed.)

June 1st 01.37
I received a third mail from La-La (timed 20:47:08)
Heading: “Your La-La Land Records Order Has Been Updated (#200721)”
The text: An order you recently placed on our website has had its status changed.
The status of order #200721 is now Awaiting Fulfillment


Therefore, going by time of the initial order and times on the emails themselves, my La-La Land order was, in turn:
1. Completed/received
2. Confirmed
3. Awaiting fulfillment
4. Not completed/not received

I have received no further update from La-La Land

 
 
 Posted:   Jun 1, 2020 - 1:20 PM   
 By:   Graham   (Member)

Sometimes the process seems to take longer than others.

Never had a problem.

The current state of the world isn't helping the supply line, I'm sure.

Graham

 
 Posted:   Jun 1, 2020 - 1:21 PM   
 By:   Adventures of Jarre Jarre   (Member)

Gah, why did I have to buy this full price on day one, and thoroughly enjoy it all this time, when I could've scrambled like a rabid lunatic to get it 30% off at the last second? WHY??? I could've gotten it cheaper AND afforded a stick of gum to chew frantically while listening, not knowing where the gum ended and my tongue began.

 
 Posted:   Jun 1, 2020 - 1:22 PM   
 By:   La La Land Records   (Member)

If you are having an issue Matt can help you out.

Matt@lalaland-ent.com

MV

 
 Posted:   Jun 1, 2020 - 1:27 PM   
 By:   Lokutus   (Member)

Gah, why did I have to buy this full price on day one, and thoroughly enjoy it all this time, when I could've scrambled like a rabid lunatic to get it 30% off at the last second? WHY??? I could've gotten it cheaper AND afforded a stick of gum to chew frantically while listening, not knowing where the gum ended and my tongue began.


Yes, exactly... I don't get all the bitching of people like it SOLD OUT all 10000 units within seconds, while everyone had YEARS AND YEARS to get a copy. But I guess it's like regular crying of those that received their CDs damaged from Varese yet they keep ordering from them. Some people will just never learn their lesson.

IF YOU WANT SOMETHING, DON'T WAIT 8 YEARS TO GET IT. It's really that simple.

 
 Posted:   Jun 1, 2020 - 1:35 PM   
 By:   Adventures of Jarre Jarre   (Member)

  • I was obliged to pay by Paypal, which I have never used before. (SAE, where I do all of my soundtrack purchases in the USA, does not require it.)

    I carefully entered all my details and the order seemed to go through without a problem. I was promptly given an order number.

    When I logged onto my new account at the La-La Land website, there was - and is still - no trace of any order being submitted. Furthermore, I have received no email to confirm the order.


    For some reason, I made an order using Chrome browser and it kept rejecting the order. I then made an order using MS Edge browser and it went through. Just a heads up.

  •  
     Posted:   Jun 1, 2020 - 1:38 PM   
     By:   Adventures of Jarre Jarre   (Member)

  • Yes, exactly... I don't get all the bitching of people like it SOLD OUT all 10000 units within seconds, while everyone had YEARS AND YEARS to get a copy. But I guess it's like regular crying of those that received their CDs damaged from Varese yet they keep ordering from them. Some people will just never learn their lesson.

    IF YOU WANT SOMETHING, DON'T WAIT 8 YEARS TO GET IT. It's really that simple.


    To be honest, I get being broke and having to wait forever to afford something (I'm still crying over certain Danger Zone items from Intrada), and I also get that not everyone seeks low alert news like a psycho as I do, but if I miss out after 10,000 units, that's on me.

    I did miss out on the 1500 (?) TMP LP that I wanted to gift to my Trekkie brother, only because I've been eyeing Modiphius's Adventures Borg Cube box set for him.

  •  
     
     Posted:   Jun 1, 2020 - 1:41 PM   
     By:   Last Child   (Member)

    Regarding John's predicament, he's already said he should have ordered earlier, and he's only posting here in desperation because he's using international funds which seems to be screwing up the transaction. Considering the title of this thread, it seems an appropriate place to get LLL's attention, so why give him added grief.

     
     Posted:   Jun 1, 2020 - 1:45 PM   
     By:   Adventures of Jarre Jarre   (Member)

  • John's already said he should have ordered earlier, and he's only posting here in desperation. Considering the title of this thread, it seems an appropriate place so why give him added grief.

    None from me, I assure you. I realize that he's new to collecting and is now realizing the harsh, cruel, unforgiving, post-apocalyptic-one-CD-manufacturing-plant, no-CD-no-sale, Witness-Me, The-Gun-Is-Good nature of limited edition soundtracks. I wish him well in his endeavors.

    PS: PayPal is assballs. Thankfully, LLL accepts other methods.

  •  
     
     Posted:   Jun 1, 2020 - 2:51 PM   
     By:   John Smith   (Member)

  • John's already said he should have ordered earlier, and he's only posting here in desperation. Considering the title of this thread, it seems an appropriate place so why give him added grief.

    None from me, I assure you. I realize that he's new to collecting and is now realizing the harsh, cruel, unforgiving, post-apocalyptic-one-CD-manufacturing-plant, no-CD-no-sale, Witness-Me, The-Gun-Is-Good nature of limited edition soundtracks. I wish him well in his endeavors.

    PS: PayPal is assballs. Thankfully, LLL accepts other methods.


    I've never used Paypal; I know bugger all about its protocols. I was forced to use it here because all attempts to pay by card automatically rerouted me to Paypal.

    Naturally, I could have ordered the CDs through SAE, with their ultra-simple, direct card payments, but who doesn't want to save nearly a hundred bucks where possible?

    As for me being new to collecting, if you consider four thousand stacked-up-mighty-high budget-bustin' hot-dip-coated-in-aluminium coasters-in-the-makin' soundtrack CDs to be the mark of a doe-eyed neophyte, then sign me up for a newbie branding!

  •  
     
     Posted:   Jun 1, 2020 - 3:34 PM   
     By:   John Smith   (Member)

    Update:

    It transpires that despite the absence of an order in my La-La Land account (and those crazy midnight emails), my sale order "will be fulfilled and shipped out."

    So says Chief La-La Land Honcho Matt...

    However, he does point out that there are (literally) a thousand prior orders to send out.

    It seems I'll have plenty of time to refute the old adage about patience being a virtue...

    Many thanks to all those FSMers who came to my rescue!

     
     
     Posted:   Jun 1, 2020 - 5:39 PM   
     By:   Last Child   (Member)

    Update:
    However, he does point out that there are (literally) a thousand prior orders to send out.


    Yeah, but the point is you got the sale price, and whatever copies are reserved for you (in case any are on the low quantity list).
    As for Jarre Jarre's statement that LLL accepts non-paypal payment, that's not quite accurate. When you get to the "proceed to payment" button, you can login to your paypal account or click the grey box "Pay with debit or credit card." Choosing the latter sends you to "Paypal Guest Checkout." So even if I'm paying from another source, paypal is still involved.

     
     
     Posted:   Jun 1, 2020 - 6:54 PM   
     By:   John Smith   (Member)

    Update:
    However, he does point out that there are (literally) a thousand prior orders to send out.


    Yeah, but the point is you got the sale price, and whatever copies are reserved for you (in case any are on the low quantity list).
    As for Jarre Jarre's statement that LLL accepts non-paypal payment, that's not quite accurate. When you get to the "proceed to payment" button, you can login to your paypal account or click the grey box "Pay with debit or credit card." Choosing the latter sends you to "Paypal Guest Checkout." So even if I'm paying from another source, paypal is still involved.


    And that's exactly what happened to me!

    Thanks for your help, Last Child, and if you ever feel inclined to slip down the coast to Florida, I'd be happy to offer you a pint or two of your favourite nectar - and talk.... shrubs.

     
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