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 Posted:   May 1, 2022 - 11:58 AM   
 By:   henry   (Member)

I've never ordered from them before, how are they?

 
 
 Posted:   May 1, 2022 - 12:00 PM   
 By:   chriscoyle   (Member)

Good, no problem. It is shipping from Japan so it’s not cheap.

 
 
 Posted:   May 1, 2022 - 12:03 PM   
 By:   AlainC   (Member)


Many items listed are in fact not in stock...So you order 5 CDs and only one is shipped..

 
 Posted:   May 1, 2022 - 12:13 PM   
 By:   Amer Zahid   (Member)

I've never ordered from them before, how are they?

Great customer service. Interesting catalogue. I found many rare difficult to find titles there.

 
 
 Posted:   May 1, 2022 - 12:32 PM   
 By:   MMM   (Member)

Great store. I have received every single CD I've ever ordered from them, and it's pretty fast service for an international dealer. Love 'em!

 
 Posted:   May 1, 2022 - 1:14 PM   
 By:   litefoot   (Member)

I've never ordered from them before, how are they?

My first order from them, shipping to the UK, was fine. My second was hit by customs charges.

 
 
 Posted:   May 1, 2022 - 1:25 PM   
 By:   Prince Damian   (Member)

Recently it would have cost me.£ 45 for one cd via dhl . This is because they weren't able to ship the normal way. Up until then no problems.

 
 
 Posted:   May 1, 2022 - 1:51 PM   
 By:   MMM   (Member)

I've never ordered from them before, how are they?

My first order from them, shipping to the UK, was fine. My second was hit by customs charges.


I would assume this is because of the UK, rather than ArkSquare.

 
 
 Posted:   May 1, 2022 - 2:20 PM   
 By:   henry   (Member)

Thanks for the feedback guys, I appreciate it!

 
 Posted:   May 1, 2022 - 3:10 PM   
 By:   litefoot   (Member)

I've never ordered from them before, how are they?

My first order from them, shipping to the UK, was fine. My second was hit by customs charges.


I would assume this is because of the UK, rather than ArkSquare.


Yup. But I don't know where Henry is.

 
 
 Posted:   May 1, 2022 - 3:11 PM   
 By:   henry   (Member)

I've never ordered from them before, how are they?

My first order from them, shipping to the UK, was fine. My second was hit by customs charges.


I would assume this is because of the UK, rather than ArkSquare.


Yup. But I don't know where Henry is.


Minnesota, United States.smile

 
 Posted:   May 1, 2022 - 5:22 PM   
 By:   Dr. Nigel Channing   (Member)

I never had any problem with them, but I haven't ordered from them since the pandemic.

 
 Posted:   May 1, 2022 - 6:40 PM   
 By:   Saul Pincus   (Member)

I've never ordered from them before, how are they?

I've ordered from them many times. They are fantastic - if something isn't in stock, they'll go to the ends of the earth to find a copy. In one instance, they couldn't - but they found a used one and offered it up for less cost. They love the music they sell and are very upfront, polite, and professional. I live in Canada, so customs charges are a given.

 
 
 Posted:   May 1, 2022 - 7:13 PM   
 By:   MarkS   (Member)

I haven't ordered from them in years, but all my orders with them were fulfilled to my satisfaction. I never had any complaints. I got the 50th Anniversary set of the complete Godzilla scores and the two big boxes of Takemitsu's extant film scores from them as well as a few other things.

 
 Posted:   May 1, 2022 - 7:28 PM   
 By:   Josh   (Member)

I've been ordering from Ark Square for over 20 years and have always gotten excellent service.

 
 Posted:   May 1, 2022 - 8:37 PM   
 By:   Saul Pincus   (Member)

One thing to keep in mind: this week Japan is in the midst of holidays, which will affect Ark's ability to respond to new orders...

https://arksquare.net/news/2022/04/the_golden_week_holidays_in_japan.php

 
 
 Posted:   May 3, 2022 - 7:55 PM   
 By:   henry   (Member)

One thing to keep in mind: this week Japan is in the midst of holidays, which will affect Ark's ability to respond to new orders...

https://arksquare.net/news/2022/04/the_golden_week_holidays_in_japan.php


Good to know, I placed an order on Saturday but haven't been gotten back to yet.

 
 
 Posted:   May 6, 2022 - 3:49 AM   
 By:   henry   (Member)

Another question, do they send email confirmations and ship 24 hours a day or just the regular 8 hour work period?

 
 Posted:   May 6, 2022 - 3:52 AM   
 By:   Amer Zahid   (Member)

Another question, do they send email confirmations and ship 24 hours a day or just the regular 8 hour work period?

When you place an order- they will send you a confirmation if the item is in stock etc and then mail it to you- everything is superbly communicated.

 
 
 Posted:   May 6, 2022 - 3:58 AM   
 By:   henry   (Member)

Another question, do they send email confirmations and ship 24 hours a day or just the regular 8 hour work period?

When you place an order- they will send you a confirmation if the item is in stock etc and then mail it to you- everything is superbly communicated.


I placed an order on Saturday and got an order confirmation right away but still have not received an in stock email yet, should I get one if it's in stock or not?

 
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